Sales Admin - Sales Development Coordinator
About The Position
The Sales Administration / Sales Development Coordinator serves as a critical support role responsible for managing the sales process from quote to cash while gaining exposure to all operational aspects of the business. This position provides hands-on experience with architectural support, customer service, estimating, order management, procurement, production coordination, logistics, inventory, and accounts receivable. The goal of this role is to develop a well-rounded understanding of the business and prepare the individual for advancement into an Outside Sales Representative position.
Requirements
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with strong problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Ability to learn technical products and manufacturing processes.
- Resourceful
Nice To Haves
- ERP (V6 / D365) system experience preferred.
Responsibilities
- Serve as the primary point of contact for architectural and customer inquiries.
- Assist customers with product selection, pricing, lead times, and order status.
- Prepare (V6 / D365) quotations and follow up on outstanding opportunities.
- Enter and manage customer orders accurately within the (D365) ERP system.
- Have strong awareness of Arcadia, Inc, Wilson, and Arcadia Custom product mix.
- Hardware support.
- Review customer purchase orders for accuracy and completeness.
- Coordinate order (V6 / D365) processing from entry through shipment.
- Monitor order progress and proactively communicate updates to customers.
- Resolve order discrepancies, shortages, returns, and service issues.
- Ensure timely billing and documentation requirements are met.
- Work closely with engineering, procurement, production, and scheduling teams.
- Track production schedules and identify potential delays.
- Coordinate material availability and inventory requirements.
- Assist with expediting critical customer orders.
- Support intercompany transfers and branch coordination.
- Assist with customer credit requests and documentation.
- Support accounts receivable collections and customer payment follow-up.
- Monitor open orders, backorders, and shipped-not-invoiced (D365) transactions.
- Generate reports related to sales, bookings, backlog, and customer activity.
- Maintain accurate records and filing systems.
- Participate in architectural and customer visits alongside Outside Sales Representatives.
- Learn customer markets, products, applications, and competitive positioning.
- Develop relationships with architects, customers and internal stakeholders.
- Assist with identifying growth opportunities within existing accounts.
- Participate in sales meetings, training, and product education programs.
- Participate with network industry related organizations ( Glass Associations, CSI, AIA and NOMA)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
