Group Rooms Coordinator

Estancia La Jolla, A Noble House Hotel • San Diego, CA

14h • Onsite

About The Position

The Group Rooms Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This role requires skills such as patience, empathy, and a desire to provide excellent service for our guests. The ideal candidate will be an amazing people connector, who thrives on creating experiences and problem solving.

Requirements

• One year experience in Group Reservations or equivalent experience and training desired.
• Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
• Knowledge of Outlook MS Word and Excel required
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Proficient knowledge of computer applications
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.

Nice To Haves

• Experience with Group Sales, Delphi, SynXis and INFOR preferred
• Experience within a hotel/resort environment

Responsibilities

• Identify guest reservation needs and determine appropriate room type
• Verify availability of room type and rate
• Follow sales techniques to maximize revenue
• Input and access data in reservation system
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
• Maintain knowledge of hotel room rates, packages, special programs and all pricing
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language, answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees
• Perform other reasonable job duties as requested by Supervisors

Benefits

• Competitive pay
• Health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed