Group Rooms Coordinator
About The Position
The Group Rooms Coordinator is responsible for building and managing group room blocks and group attendees. The role involves running and analyzing reports, communicating with guests and ownership, performing gap analysis, and mitigating risks that could create challenges for attendees. The coordinator supports Front Desk and other Front Office operations as needed. This is a full-time, first-shift position at Deloitte University Hotel & Training Center in Westlake, Texas, with occasional weekend availability. The stated pay rate is $19.50 per hour. Deloitte University Hotel & Conference Center is a private hotel and conference center managed by Benchmark Hospitality. The property has 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. It serves professional clientele and is closed to the public.
Requirements
- At least one year of experience in the hospitality industry.
- Strong computer skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Knowledge of a hotel Property Management System.
- Availability for first shift and occasional weekends.
Nice To Haves
- Experience in hotel Front Office operations.
- Experience with Infor.
- Valid Texas Driver's License with a good driving record.
Responsibilities
- Set up and manage room blocks for all groups, including rates, alerts, and reporting.
- Assist Front Desk Agents with guest check-in issues and rooming requests.
- Compare information between the Property Management System and Guest Registration System, managing guest special requests and preferences.
- Manage the Transportation Dashboard, analyze data, and communicate with guests who are missing registration or transportation information.
- Run reports, produce routine critical analytics, and resolve reporting issues.
- Identify and manage unique stay patterns and guest needs.
- Support system testing, problem solving, and system innovation.
- Support Front Office operations, including the front desk, communications center, bell stand, and valet parking, as needed.
- Communicate with guests and ownership, perform gap analysis, and mitigate risks of attendee challenges.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
