Group Rooms Coordinator

Pyramid Global Hospitality • Westlake, TX

1d • Onsite

About The Position

The Group Rooms Coordinator is responsible for building and managing groups and group attendees. The role runs and analyzes reports, communicates with guests and ownership, performs gap analysis, and mitigates the risk of attendee challenges. This position is based at the Deloitte University Hotel & Training Center in Westlake, Texas, and is full-time, first shift, with occasional weekends. The stated pay rate is $19.50 per hour.

The property is a high-end private hotel and conference center closed to the public, with 1,400 single-occupancy rooms and 200,000 square feet of meeting space. The role also supports Front Office operations as needed, including the front desk, communications center, bell stand, and valet parking operation.

Requirements

• At least one year of experience in the hospitality industry.
• Strong computer skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of a Hotel Property Management System.
• Full-time, first-shift availability, with occasional weekends.

Nice To Haves

• Hospitality experience preferably in hotel Front Office operations.
• Infor experience.
• Valid Texas Driver's License with a good driving record.

Responsibilities

• Set up and manage room blocks for all groups, including rates, alerts, and reporting as needed.
• Assist Front Desk Agents with guest check-in issues and rooming requests.
• Compare the Property Management System and Guest Registration System, managing guest special requests and preferences.
• Manage the Transportation Dashboard, analyze its data, and communicate with guests who are missing registration or transportation information.
• Run various reports and produce routine critical analytics.
• Resolve reporting issues.
• Identify and manage unique stay patterns and guest needs.
• Support system testing, problem solving, and system innovation.
• Support Front Office operations as needed, including the front desk, communications center, bell stand, and valet parking operation.
• Communicate with guests and ownership, perform gap analysis, and mitigate attendee-related risks.

Benefits

• 10 days of holiday pay.
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs, with opportunities to grow and transfer to new positions.
• Free lunch in the associate cafeteria.
• Eligibility for medical insurance and other benefits within 30 days of employment.
• Employer-matching 401(k).
• Tuition reimbursement.
• Free on-site parking.
• Free uniforms and uniform cleaning.
• Benchmark Hospitality hotel discounts.
• Associate events and an employee-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed