Group Reservations Coordinator - Hilton Houston Americas

Hilton • Houston, TX

1d

About The Position

The Group Reservations Coordinator delivers memorable guest experiences by handling booking inquiries and providing the light and warmth of hospitality. The role responds to inquiries from guests and team members, secures individual reservations, processes reservation details accurately, promotes hotel services and upgrades, and supports sales efforts by responding to sales inquiries and identifying potential business leads.

Requirements

• A passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Believe teamwork drives the best outcomes.
• Demonstrate ownership and accountability.
• Focus on the present with urgency and discipline.

Responsibilities

• Respond promptly and professionally to inquiries from guests and team members.
• Convert guest inquiries into confirmed individual reservations.
• Record and process reservations accurately.
• Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
• Respond to sales inquiries and help identify potential leads for future business opportunities.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed