Group Quality Supervisor

Charlie Health

11h•Remote

About The Position

Charlie Health is seeking a Group Quality Supervisor to oversee a team of 15 Mental Health Group Specialists. This role is responsible for the productivity and performance of the team, ensuring clients have a positive and healing experience in groups. The ideal candidate is highly accountable, organized, data-driven, and committed to the Charlie Health mission. This is a full-time, W2 position requiring flexible availability, including evenings and occasional Saturdays, with standard hours from 9:00 am PST to 6:00 pm PST, Monday through Friday. The role involves supporting Group Facilitators during peak group hours.

Requirements

Master’s degree in mental health or related field required.
LCSW, LPC or LMHC in Oregon required.
Experience working with a wide range of ages, including children, teens, young adults, and adults clients.
Experience in conducting group treatment required.
Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 9:00 am PST - 6:00 pm PST and occasional Saturday coverage required.
Reliable WIFI connection required.
Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required.
Licensed mental health professional required.
Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required.
Work authorized in the United States and native or bilingual English proficiency.
Must be located in Oregon.

Responsibilities

Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
Manage team of ~15 Mental Health Group Specialists, Crisis Specialists and others, including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication.
Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care.
Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate.
Review groups data to inform strategic decision making about team performance and group dynamics.
Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health.
Facilitate groups as needed based on needed coverage.
Participate in routine leadership meetings and contribute to strategic decision making.
Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice.
Complete other duties as assigned by Clinical Leadership.