Group Quality Supervisor

Charlie Health

20h•Hybrid

About The Position

Charlie Health is seeking a Group Quality Supervisor to oversee a team of approximately 60 dedicated Group Facilitators. This role is responsible for the productivity and performance of the team, ensuring clients have a positive, meaningful, and healing experience in groups. The ideal candidate will have a master's degree in mental health, be an independently licensed mental health professional, and possess previous people management experience with teams larger than 5 full-time equivalents. This position requires strong accountability, organizational skills, and a data-driven approach to decision-making. The role demands flexibility to meet client needs, including being present during peak group hours. This is a full-time, W2 position with general hours from 10:00 am MST to 7:00 pm MST, Monday through Friday, with flexibility for evening and occasional Saturday groups.

Requirements

Master’s degree in mental health or related field required
Experience managing Independent Contractors required
Experience working with a wide range of ages, including children, teens, young adults, and adults clients
Experience in conducting group treatment required
Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required
Reliable WIFI connection when meeting with clients required
Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required
Licensed mental health professional required
Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required
Work authorized in the United States and native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
This position is not available for candidates with residency in CA, NY and CO at this time.
members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Responsibilities

Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
Manage team of ~150 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication
Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care
Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate
Review groups data to inform strategic decision making about team performance and group dynamics.
Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health
Facilitate groups weekly and complete documentation within 24 hours
Participate in routine leadership meetings and contribute to strategic decision making
Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
Complete other duties as assigned by Clinical Leadership