Group Quality Supervisor - Oregon - LCSW Required

Charlie Health Clinical•Remote, Oregon, OR

8d•Remote

About The Position

Charlie Health is seeking a Group Quality Supervisor to oversee a team of approximately 15 Group Facilitators. This role is responsible for the productivity and performance of the team, ensuring clients have a positive and meaningful experience in groups. The ideal candidate will have a master's degree in mental health, be an independently licensed mental health professional, and possess previous people management experience. This position requires a high degree of accountability, organization, and a data-driven approach to decision-making. The candidate must be devoted to the Charlie Health mission, flexible, and willing to go the extra mile to improve the quality of the program. This is a full-time, W2 position with flexible availability, including evenings and occasional Saturdays, to support peak group hours.

Requirements

LCSW in Oregon is required.
Must be located in Oregon for this role.
Experience working with a wide range of ages, including children, teens, young adults, and adults clients.
Experience in conducting group treatment required.
Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 11:00 am PST - 8:00 pm PST and occasional Saturday coverage required.
Reliable WIFI connection when meeting with clients required.
Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required.
Licensed mental health professional required.
Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required.
Work authorized in the United States and native or bilingual English proficiency.
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Responsibilities

Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
Manage team of ~15 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication.
Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care.
Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate.
Review groups data to inform strategic decision making about team performance and group dynamics.
Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health.
Facilitate groups weekly and complete documentation within 24 hours.
Participate in routine leadership meetings and contribute to strategic decision making.
Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice.
Complete other duties as assigned by Clinical Leadership.