Group Product Manager
About The Position
Our products support thousands of healthcare providers and millions of patients across Canada. Foundational platform and self‑serve capabilities are critical to enabling our product, sales, revenue, and implementations teams to move faster, scale safely, and deliver meaningful value to customers. We are looking for an experienced Group Product Manager to lead our Platform and Self‑Serve portfolios. In this role, you will be responsible for setting product strategy for shared technical capabilities that underpin our core products, while coaching and developing a team of Product Managers responsible for delivering those capabilities. This is a player‑coach role. You will manage and mentor up to five Product Managers while also acting as the hands‑on product lead for a small number of high‑impact, technically complex initiatives that span multiple teams and systems. If you are a big‑picture technical product leader who thrives at the intersection of customer value, technical strategy, and organizational leadership — and who wants to make a lasting impact on Canadian healthcare — this role is for you.
Requirements
- 5+ years of experience as a Product Manager or similar role, with significant experience owning technical or platform‑adjacent products.
- 2+ years of people leadership experience, including coaching and developing Product Managers.
- Demonstrated success leading complex, cross‑team initiatives with multiple dependencies.
- Strong technical fluency with the ability to engage deeply with Development, Business Systems, and Architecture partners.
- Excellent communication, stakeholder management, and executive‑level influencing skills.
- Experience working in agile or hybrid delivery environments.
Nice To Haves
- Experience with identity/authentication, APIs, data platforms, or internal tooling
- Experience operating in regulated industries (healthcare, fintech, public sector)
- Exposure to program or portfolio‑level delivery
- Agile, Pragmatic Institute, or PMP‑related certifications
Responsibilities
- Own the product vision, strategy, and roadmap for Platform and Self‑Serve capabilities.
- Balance near‑term delivery with long‑term investments in scalability, reliability, and technical debt reduction.
- Define clear outcomes, success metrics, and prioritization frameworks across the portfolio.
- Act as a senior product voice in architectural and technical discussions, advocating for customer value and long‑term sustainability.
- Manage 3–5 Product Managers through regular 1:1s, performance assessments, and ongoing coaching.
- Lead by example and develop outcome‑driven Product Managers who: Own deep understanding of their customers, users, and stakeholders Maintain hands‑on understanding of the technical solutions they manage Communicate progress, risks, and trade‑offs clearly
- Foster a culture of learning, collaboration, and continuous improvement within the product organization.
- Act as the hands‑on Product/Program Lead for select high‑impact, cross‑cutting initiatives that require strong dependency management and sequencing.
- Lead multi‑quarter initiatives spanning multiple teams, coordinating closely with Development, Architecture, Security, and the PMO.
- Identify and mitigate risks related to scope, technical constraints, resourcing, and timelines.
- Partner closely with Development, Technology, Architecture, and Security to evolve shared capabilities such as: Authentication, authorization, and identity Configuration and administration Internal tooling and developer experience
- Translate complex technical concepts into clear product outcomes and trade‑offs for technical and non-technical audiences.
- Ensure platform capabilities are reusable, reliable, and aligned with downstream product and customer needs.
- Establish and track meaningful success metrics (e.g., adoption, reliability, performance, internal customer satisfaction).
- Communicate progress, decisions, and outcomes to senior leadership and key stakeholders.
- Act as a product evangelist and thought leader, promoting strong product practices and customer‑centric decision‑making.
- Promote QHR’s CORE framework and contribute to a collaborative, positive, and efficient workplace.
- Support customer engagements, incident response, sales demos, and strategic initiatives as required.
- Contribute positively to QHR’s internal culture and external product reputation.
- Perform other duties consistent with the position, as reasonably directed.
Benefits
- Base salary, variable bonus established at the corporate level, competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
