Group Product Manager - Payments Innovation & Digital Wallets

CIBC•Toronto, ON

7d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. Reporting to the Senior Director, Payments Innovation and Digital Wallets, you'll be the Group Product Manager responsible for driving payments innovation for CIBC's retail clients. You'll lead the business strategy to deliver new payments solutions to market, ensuring our digital wallet capabilities remain competitive and responsive to evolving client needs. Your role includes developing and evaluating new payments concepts, collaborating across teams, and championing initiatives that enhance the client experience. You'll work closely with product, retail channels, fraud, technology, and operations to deliver seamless, end-to-end payments journeys. Staying ahead of market trends and regulatory changes, you'll help shape the future of payments at CIBC and contribute to our team's collective knowledge and expertise. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Business Case Modeling
Business Implementation
Business Leads
Business Process Design
Competitor Analysis
Customer Experience Mapping
Go-to-Market Strategies
Multi-Level Communication
Product Management
Stakeholder Management
You put our clients first.
You engage with purpose to find the right solutions and go the extra mile because it's the right thing to do.
You act like an owner. You thrive when empowered to take the lead, exceed expectations, and deliver results.
Relationships matter to you. You build productive connections with internal partners and external vendors, fostering collaboration and mutual success.
Your influence makes an impact. You understand the importance of building networks and inspiring outcomes through clear communication and leadership.
You can lead horizontally. You influence stakeholders and build support for key initiatives across teams.
Ability to plan. You prioritize and organize work effectively, managing competing priorities with attention to detail.
You give meaning to data. You enjoy solving complex problems and communicating insights in a way that drives action.
You're driven by collective success. You believe in the power of an inclusive team to turn good ideas into great outcomes.
You look beyond the moment. You make decisions with a long-term perspective, seeking new opportunities to define what's possible.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Responsibilities

Build and maintain strong relationships with CIBC business lines, infrastructure groups, and external partners to deliver impactful payments initiatives.
Foster consensus among stakeholders to ensure alignment on scope, requirements, solutions, costs, benefits, and go-to-market strategies.
Serve as the business lead and subject matter expert for multiple strategic innovation projects.
Develop business cases, define client journeys, process maps, and communications, and drive business implementation and launch activities.
Identify and evaluate opportunities to enhance processes and client journeys.
Lead the ideation, design, testing, feasibility analysis, and executive alignment for payments innovation concepts, contributing to the team's intellectual capital.
Monitor consumer, technology, competitive, and regulatory environments to inform innovative concepts that protect and grow our payments franchise.
Define and prioritize initiative work packages, monitor progress, and provide regular updates to senior leadership.
Proactively identify and resolve key issues to ensure successful initiative delivery.
Establish and implement frameworks to measure and report on benefits realization for assigned initiatives.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development