Group Product Manager - Core Services

H&R Block•Remote, MO

4d•$125,500 - $200,800

About The Position

The Group Product Manager - Core Services is a strategic product leadership role responsible for defining and scaling the shared platform capabilities that enable product teams across H&R Block to build, launch, and grow customer experiences efficiently. This leader owns the strategy and execution of core services such as APIs, workflows, and reusable business capabilities, manages a team of Product Managers, and partners across the organization to drive adoption of shared services while balancing immediate business needs with a long-term platform vision. The role requires deep platform product management expertise, strong technical and business acumen, and the ability to influence stakeholders and align teams around a unified product strategy.

Requirements

8+ years of product management experience leading complex, highly technical products, including 2+ years managing Product Managers at the Group level or above
Experience owning platform, infrastructure, API, developer tooling, data platform, or other highly technical products
Strong technical expertise in distributed systems, platform architecture, cloud infrastructure, data foundations, and service-oriented design
Proven ability to define product strategy, prioritize investments, and make trade-off decisions across multiple teams and stakeholders
Track record of translating complex technical investments into measurable business outcomes, such as scalability, reliability, cost savings, and improved user experiences
Strong people leadership experience, including developing talent, setting priorities, and building high-performing product teams
Excellent communication, business acumen, and stakeholder management skills, with the ability to influence both technical and non-technical audiences

Responsibilities

Define and lead the product vision, strategy, roadmap, OKRs, and success metrics for the Core Services group that enable product teams to build and scale efficiently
Collaborate deeply with Engineering, Architecture, and Data leaders to shape Core Services direction, guide critical technical and business trade-offs, and prioritize investments across scalability, reliability, data foundations, and operational efficiency
Own the Core Services orchestration layer across system, services, and data flows – acting as the product leader for internal customers (product teams, engineers, and data partners) by identifying reusable services, APIs, workflows, and data capabilities that reduce duplication, improve consistency, and accelerate delivery while maintaining scalability, extensibility, and resilience
Drive adoption and impact of shared services across the organization, leading onboarding, enablement, documentation, and change management to ensure teams effectively leverage platform capabilities and standards
Define and monitor platform health and success metrics, including adoption, usage, service reliability, performance, and return on foundational investments
Lead and develop a high-performing team of Product Managers, establishing strong platform product management practices across discovery, prioritization, execution, and cross-functional alignment
Drive alignment across Product, Engineering, Data, Design, and business stakeholders – partnering closely with product and technical leaders to ensure Core Services evolves in step with the company’s product vision, translating complex technical concepts into clear business value and guiding leaders on key trade-offs between speed, scale, risk, and long-term platform health
Identify and leverage AI-enabled capabilities and workflows to improve product velocity, quality, aligned with business priorities and deliver measurable impact
Foster a culture of continuous improvement, driving operational excellence through retrospectives, learning, coaching, and ongoing refinement of platform processes and ways of working.