Group Product Manager, Core Experience

Turo • San Francisco, CA

1d • $204,000 - $255,000 • Hybrid

About The Position

This role leads product strategy and execution across two of Turo’s most operationally complex and high impact product surfaces: trip and support experience. In this role, you’ll manage the product teams and KPIs for guest core experience, operational cost efficiency, and AI-powered support. You will partner closely with CX, Business, User Research, and Analytics teams, and represent this area in company-level planning and leadership forums.

Requirements

• 8+ years of product management experience, including 3+ years directly managing and developing other product managers.
• Experience owning core guest experience work measured by satisfaction, repeat-purchase intent, or retention.
• Experience owning a product area with a cost or efficiency dimension - you’re adept at defining guest experience quality metrics and P&L-adjacent metrics like support costs.
• A track record with AI or automation-driven products, and the judgment to distinguish where AI creates real value from where it’s applied for its own sake.
• Strong operational fluency: comfortable partnering deeply with Operations/CX teams, understanding agent workflows and constraints, not only engineering and design.
• Proven ability to lead PMs by setting a clear vision, coaching judgment, and holding a high craft bar, while moving with speed.
• Excellent cross-functional communication skills; you can represent this area credibly to senior leadership and translate technical and operational tradeoffs for a business audience.

Nice To Haves

• Bonus if you’ve worked on marketplace experiences connecting people, or digital experiences that facilitate physical interactions where real world conditions influence app design.

Responsibilities

• Set and own product strategy for the end-to-end trip lifecycle - from building guest confidence post-booking through enabling convenient trip management, modifications, and host/guest communication.
• Owning the customer journey when issues arise - including designing self-serve tools, enabling AI-powered support, and ensuring when customers need to connect to a live AI they are supported efficiently with automated, streamlined agent tools.
• Directly manage and develop two product managers - setting roadmap priorities, coaching product judgment, and holding a high bar for how their teams frame problems and measure impact.
• Build a shared discipline of rigorous experimentation and measurement across both the trip and support surfaces, with clear success metrics, clean instrumentation, and fast iteration cycles.
• Partner closely with Operations, Analytics, Engineering, Design, and User Research to translate messy, ambiguous guest needs and agent pain points into a prioritized, sequenced roadmap.
• Represent this product area in company-level forums, leadership groups, and planning sessions.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• In-office lunch, office snacks, and fun activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed