Group Product Manager – Conversion

Upbound Group•Plano, TX

21h

About The Position

As the Group Product Manager (GPM) – Conversion, you will lead the strategy, execution, and optimization of the customer journey from application through funded agreement. You will own a portfolio of products focused on reducing friction, increasing conversion, and delivering a seamless experience across digital, retail, and assisted channels. You will lead a team of Product Managers while partnering closely with Engineering, Design, Marketing, Risk, Operations, Data & Analytics, Customer Experience, and business stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. This role is responsible for balancing customer experience, operational efficiency, and portfolio quality to drive sustainable growth.

Requirements

8+ years of Product Management experience, with 3+ years leading Product Managers or product teams.
Proven experience owning customer-facing digital products and complex customer journeys.
Experience improving conversion funnels through experimentation, analytics, and customer research.
Strong analytical skills with experience using data to identify opportunities and measure success.
Demonstrated ability to influence across cross-functional teams without direct authority.
Excellent communication and executive presentation skills.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Experience in financial services, fintech, retail, eCommerce, leasing, lending, or other regulated industries is preferred.

Responsibilities

Define and execute the product strategy and roadmap for the Conversion portfolio, aligned with company objectives and customer needs.
Lead and mentor a team of Product Managers, fostering a culture of ownership, experimentation, customer obsession, and continuous improvement.
Own the end-to-end customer journey from application initiation through funded agreement, identifying and eliminating friction that impacts conversion.
Partner with UX and Design to create intuitive, low-friction customer experiences across web, mobile, retail, and assisted channels.
Collaborate with Engineering to prioritize and deliver high-impact capabilities while balancing innovation, technical health, and operational stability.
Use customer insights, experimentation, analytics, and A/B testing to continuously improve funnel performance and customer outcomes.
Track KPI performance across channels, driving ROI and customer satisfaction.
Partner with Risk and Operations to optimize verification, decisioning, fulfillment, and agreement experiences while maintaining responsible portfolio growth.
Drive cross-functional alignment across Product, Engineering, Marketing, Customer Experience, Operations, Retail, and executive leadership.
Champion a data-driven product culture that prioritizes measurable customer and business outcomes over feature delivery.
Stay informed on emerging technologies, AI capabilities, and industry trends that can simplify customer experiences, automate processes, and accelerate conversion performance.