Group Product Director, Strategic Customer Solutions

Johnson & Johnson Innovative Medicine•Horsham, PA

21h•$150,000 - $258,750•Hybrid

About The Position

Johnson & Johnson Innovative Medicine is recruiting for a Group Product Director, Strategic Customer Solutions located in Titusville, NJ or Horsham, PA. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Requirements

BA/BS required and an MBA preferred.
Minimum 10 years’ business experience (e.g., Sales, Marketing, Management, etc.) of which at least 8 years of demonstrated marketing experience and proven performance is required.
Significant healthcare, pharmaceutical, biotech, consulting, health system, market access, provider operations, or commercial leadership experience required.
Demonstrated success developing and implementing customer-focused strategies, operational readiness programs, or healthcare innovation initiatives.
Experience leading complex cross-functional teams in matrix environments.
Strong understanding of provider, payer, health system, and care delivery ecosystems.
Demonstrated ability to translate customer insights into scalable business solutions and measurable outcomes.
Proven people leadership experience with direct management responsibility.
Excellent executive communication, strategic thinking, stakeholder management, and influence skills.

Nice To Haves

Experience leading innovation, digital health, healthcare technology partnerships, or enterprise customer initiatives preferred.
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred.

Responsibilities

Lead the Strategic Customer Solutions team as part of Trade and Marketing Solutions (TMS), within Strategic Customer Group (SCG).
Set the vision, strategy, and execution framework for identifying customer operational barriers and developing innovative solutions that accelerate adoption of Johnson & Johnson Innovative Medicine therapies across sites of care, integrated delivery networks (IDNs), health systems, specialty networks, and payer customers.
Lead a team focused on three strategic pillars: Customer Operational Readiness Solutions, Enterprise Customer Solutions, and Digital Health Solutions.
Generate actionable market and customer insights, develop scalable operational solutions, and enable connected care delivery models that improve customer readiness, accelerate therapy adoption, and support patient access from clinical development through launch and lifecycle management.
Serve as a strategic thought partner to Brand Marketing, Market Access, Account Management, Medical Affairs, Global Launch Teams, Health IT, PECS, and SCG leadership to ensure customer operational readiness is embedded into launch planning, access strategies, and long-term growth objectives.
Define and execute the Strategic Customer Solutions vision, priorities, and operating model aligned to SCG and TMS strategic objectives.
Develop and maintain customer operational readiness strategies across the enterprise that identify operational barriers to adoption and recommend solutions that improve customer activation, productivity, and long-term utilization.
Shape enterprise-wide approaches for assessing customer readiness across pre-launch, launch, and post-launch periods.
Partner with brand, market access, and account management leaders to ensure operational readiness insights inform launch readiness, customer engagement, reimbursement planning, and access strategies.
Drive innovation by identifying emerging customer needs, healthcare delivery trends, and operational challenges that create opportunities for new solutions and capabilities.
Lead complex cross-functional initiatives involving Market Access, Brand Marketing, Medical Affairs, Health IT, Patient Support, Account Management, Value & Evidence, Global Commercial Strategy, Operations, Legal, Compliance, and external stakeholders.
Serve as the primary SCS representative in launch readiness planning, customer operational readiness strategy development, and strategic account initiatives.
Influence senior leaders through data-driven recommendations, business cases, and insight generation.
Drive organizational alignment around customer experience, operational readiness gaps, and solution prioritization.
Lead and develop a high-performing team responsible for Customer Operational Readiness Solutions, Enterprise Customer Solutions, and Digital Health Solutions.
Foster a culture of innovation, accountability, collaboration, and continuous improvement.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program