Group Manager

United Smart Tech•Nashville, TN

1d•Hybrid

About The Position

The Group Manager oversees multiple retail store locations to ensure operational excellence, sales growth, and exceptional guest service. This role provides leadership and accountability to store leaders, driving profitability, team development, and customer satisfaction in alignment with uBreakiFix by Asurion’s Core Values and business goals. The ideal candidate has hands-on repair experience with smartphones, computers, and game consoles, enabling them to support repair quality, performance standards, and customer trust.

Requirements

3–5 years of multi-unit retail or equivalent leadership experience
Hands-on technical repair experience with smartphones, computers, or game consoles required
Strong financial acumen, including P&L management
Proven ability to lead, motivate, and develop high-performing teams
Excellent communication, analytical, and decision-making skills
Proficiency with Microsoft Office and standard business applications
Ability to travel daily between assigned store locations

Responsibilities

Oversee daily operations, sales, and performance of 2–3 store locations within the assigned region
Lead, coach, and develop store leaders to drive consistent execution and results
Analyze financial performance, including P&L statements, to identify growth and efficiency opportunities
Drive recruitment, staffing, and engagement strategies to meet business needs
Ensure consistent execution of the Serve, Solve (Resolve), and Sell customer experience
Use performance data to develop targeted action plans and improvements
Conduct operational reviews, coaching sessions, and performance evaluations
Partner with senior leadership on reporting, business reviews, and strategic initiatives
Maintain high repair quality standards and compliance with technical procedures