Group Manager, Product Design
About The Position
ServiceTitan is seeking a hands-on Group Manager, Product Design for their Back office team. This role is central to the Experience Design (XD) team's mission of solving real-world problems in the home services industry through innovative and delightful technology solutions. The ideal candidate will be passionate about bringing innovative solutions to traditional problems and workflows, working closely with product managers, engineers, product marketers, and users. The team embraces agile development and design thinking, shipping new features monthly and measuring success by customer success. The Group Manager will lead design projects, build standards and processes, contribute to product strategy, and leverage AI tools for prototyping and exploration. They will partner effectively with global teams, fostering a collaborative and low-ego working style, and own key UX artifacts while driving accessibility through inclusive design.
Requirements
- 5+ years of experience in a SaaS or enterprise environment
- Experience leading and managing a 3–10 person design team or groups of teams
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
- Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
- A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
- Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
Responsibilities
- Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
- Lead design projects of significant scope across vision, strategy, and execution
- Build lean standards and processes that balance quality, capability, and speed
- Contribute to product strategy and roadmaps in service of company objectives
- Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
- Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
- Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
- Own key UX artifacts — user journeys, personas, UX measurement, and more
- Drive accessibility through inclusive design, awareness, and innovation
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
