Group Manager, Product Design - Back Office
About The Position
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact. We are looking for a hands-on Group Manager, Product Design Back office who enjoys solving complex problems with data-driven solutions. You bring a balanced toolkit of research, interface design, and prototyping capabilities — and the leadership chops to build and grow a high-performing team. You go deep into the details and step back to connect the dots strategically. You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly. You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut.
Requirements
- 5+ years of experience in a SaaS or enterprise environment
- Experience leading and managing a 3–10 person design team or groups of teams
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
- Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
- A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
- Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
Responsibilities
- Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
- Lead design projects of significant scope across vision, strategy, and execution
- Build lean standards and processes that balance quality, capability, and speed
- Contribute to product strategy and roadmaps in service of company objectives
- Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
- Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
- Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
- Own key UX artifacts — user journeys, personas, UX measurement, and more
- Drive accessibility through inclusive design, awareness, and innovation
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
