Director, Product Management - Back Office

O2E Brands•Overland Park, KS

1d•Hybrid

About The Position

The Director, Product Management -Back Office, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK?'s across key areas, including Platform, Data, the Operator Portal, and the Truck Team Member App. This role is responsible for back-office standardization and process transformation, with the primary goal of building scalable, reliable internal tools that maximize operational efficiency for corporate staff and front-line team members. The Director will also ensure that all key stakeholders—including large ownership groups with established business operations—are aligned and moving in the same direction.

Requirements

10-12 years of dedicated product management experience
at least 5 years experience in operational process transformation
5+ years managing, coaching, and scaling high-performing product teams.
Proven track record delivering standardized enterprise platforms, complex data pipelines, or high-utilization operational tools.
Proficiency in Six Sigma or Lean methodologies
Extensive experience in value stream and swimlane process mapping

Responsibilities

Serve as the product leadership voice for the overarching unified back office strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan
Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities
Pressure-test team approaches — challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
Connect product strategy to operational and go-to-market realities
Lead back office business operations process optimization efforts to standardize operational processes across the system
Drive the analysis and documentation of current state business operations value stream process mapping as well as the desired target standardized end state
Create a transformational business process roadmap to convey the sequenced phases in order to achieve the desired target end state
Lead and develop the back office product team, including sr. product managers and product managers
Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context
Identify gaps in capability or capacity early and flag to SVP.
Ensure key stakeholders — including large ownership groups with established business operations — are aligned and moving in the same direction
Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed
Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change
Represent product priorities in senior leadership conversations and cross-functional planning
Ensure teams are not stuck — surfacing blockers, resolving ambiguity, and escalating where needed
Bring the right people into the right conversations at the right time
Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda