group manager, creative operations – Brand Engagement

Starbucks Coffee Company•Seattle, WA

3d•Onsite

About The Position

This role exists to bring operational excellence, clarity, and accountability to a fast‑moving portfolio of brand‑building work that spans social media, influencer and creator campaigns, experiential activations, partnerships, ecommerce, and global initiatives. In this role, you will set the vision, strategy, and operating model for creative and project operations, ensuring the Brand Engagement team delivers high‑quality, scalable, and timely creative experiences that deepen customer connection and elevate the Starbucks brand.

Requirements

Progressive leadership experience in creative operations, project management, marketing operations, or similar roles supporting high‑volume, cross‑functional work
Demonstrated ability to stand up centralized project management, timelines, and tracking across multiple concurrent initiatives
Strong business and operational acumen, including experience with budgeting, forecasting, and capacity planning
Proven success driving accountability with agencies and external partners
A collaborative leadership style with the ability to influence without authority
Experience leading, developing, and inspiring operational and project management teams
Bachelor's degree minimum, MBA or Masters preferred
8-12 years of experience in specific field or utilizing designated skills

Responsibilities

Own the operating model for Brand Engagement work – Design and evolve end‑to‑end workflows, governance, and accountability across always‑on and campaign‑based workstreams, ensuring speed, clarity, and consistency.
Drive planning, resourcing, and project excellence – Establish master timelines, capacity plans, and integrated trackers across social, influencer, experiential, partnership, and sponsorship initiatives.
Ensure disciplined execution – Lead weekly status meetings, maintain visibility into risks and interdependencies, and proactively remove blockers to keep work on track.
Strengthen agency and partner accountability – Oversee agency ways of working, ensure clear ownership of deliverables and timelines, and improve day‑to‑day collaboration with external partners.
Enable strategic focus for the team – Reduce operational burden on Brand Engagement leaders and managers so they can focus on strategy, creativity, and cultural impact.
Partner and influence cross‑functionally – Collaborate closely with marketing, brand, digital, retail, legal, and product teams to align priorities and execution across a complex, matrixed organization.
Develop and lead teams – Inspire, coach, and grow a high‑performing creative operations and project management organization while modeling Starbucks values and leadership behaviors.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement