Group Manager, Business Operations & Execution

Adobe•San Jose, CA

3d•$131,700 - $278,750•Remote

About The Position

The Group Manager, Business Operations & Execution shapes how work gets done across Integrated Customer Experience (ICX). This role sits at the center of ICX Strategy & Operations and is responsible for ensuring that priorities translate into clear decisions, strong execution, and measurable business outcomes. The role partners closely with the VP of ICX and senior leaders across Sales, Support, and cross-functional teams to bring structure, clarity, and momentum to ICX’s most critical initiatives. This individual will lead program managers and build the execution system for ICX, which connects priorities, goals, achievements, and cross-functional work in a dedicated model. The role is accountable for how the operational approach functions across ICX—driving decision velocity, clarity, and outcomes—through both the coordination framework and the program management team it leads. It is not about owning individual programs, but ensuring the system—and team—delivers execution effectively at scale.

Requirements

8+ years in business operations, strategy & operations, or execution leadership roles in complex, cross-functional environments
Experience leading teams (e.g., program managers, business operations roles) with a focus on raising execution standards and outcomes
Strong experience building execution frameworks (objectives and results, operating cadence, decision models)—not just running programs
Ability to drive alignment, decisions, and outcomes across collaborators without direct authority
Proven track record improving execution clarity, speed, and accountability at scale
Strong executive communication skills, including framing decisions and influencing senior leaders
Structured problem solver who brings clarity and rigor to ambiguous, fast paced environments
Demonstrated high ownership approach or equivalent experience, emphasizing action, accountability, and measurable outcomes

Responsibilities

Own and evolve the ICX execution system, connecting priorities, goals and achievements, and initiatives into a clear, scalable operating model
Lead and develop a team of program managers, setting high standards for execution quality, clarity, and follow-through
Establish and run the operating cadence, ensuring work moves from planning through to decisions and measurable outcomes
Ensure goals and achievements are actively used to drive execution, tradeoffs, and decision-making—not just tracked
Define and embed execution frameworks (ownership, decision rights, dependencies, success measures) that drive consistency and accountability
Develop executive narratives and decision forums so discussions focus on priorities, tradeoffs, and actions—not status
Partner across ICX and cross-functional teams to clarify ownership, surface dependencies, and remove blockers
Maintain momentum across initiatives, ensuring work progresses with clarity and without stalls
Translate planning into actionable execution—ensuring priorities are sequenced, measurable, and tied to outcomes