Group Leader - Pheresis

CSL•Dover, DE

About The Position

The Group Leader - Pheresis performs pheresis procedures and plasma collection in compliance with standard operating procedures (SOPs) and applicable FDA guidelines. This includes donor setup, monitoring, venipuncture, and disconnect. The role evaluates donor vein performance, makes adjustments to support efficient donations and product quality, and helps ensure donor safety and a positive donor experience. It also educates donors about plasma-derived products, screening, center policies, appointments, fees, and donation preparation, and responds to donor reactions or escalates them to appropriate staff. The Group Leader records incidents and donor data in electronic systems, provides technical guidance and training to staff, monitors donor flow, and allocates resources to address backlogs. The position performs equipment calibrations, verifies maintenance, troubleshoots equipment problems, and documents incidents. It supports center management with scheduling input and minor donor-relations or technical issues, while referring employee-relations matters to management. The role also maintains supplies and a clean work environment, follows safety and confidentiality policies, and may be cross-trained or perform other assigned duties. The position requires a high school diploma or equivalent. At least 18 months of medical or healthcare experience, or an equivalent combination of education and experience, and specialized medical or phlebotomy training are preferred. Work takes place in a fast-paced environment with frequent interruptions and exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. The employee must use personal protective equipment for specified tasks or areas, may need to work overtime and extended hours, and must meet the listed physical and communication demands. This is a full-time position. CSL lists medical and prescription drug plan options, dental and vision coverage, basic life insurance, short- and long-term disability, participation in its 401(k) Savings Program, paid time off, and paid observed holidays. Most benefits are effective the first day of hire.

Requirements

High school diploma or equivalent.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to understand, remember, and communicate routine factual information.
Ability to see and speak with customers and observe equipment operation.
Ability to stand and walk for up to 100% of the time on occasion; reach, bend, and kneel; and demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear personal protective equipment for specified tasks or in designated areas.
Availability to work overtime and extended hours to support center operational needs.

Nice To Haves

At least 18 months of experience in a medical or healthcare environment, or an equivalent combination of education and experience.
Specialized medical or phlebotomy training.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Perform pheresis procedures and plasma collection, including donor setup, monitoring, and disconnect, in compliance with SOPs.
Perform venipuncture in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance, correct issues, and adjust the donation process to support efficiency, product quality, donor safety, and donor experience.
Educate new donors about plasma-derived products, screening, health tests, appointments, fees, center policies, nutrition, and other relevant information; answer donor questions accurately and professionally.
Monitor donors for reactions and assist or notify appropriate staff.
Record pheresis incidents, including machine alerts and alarms, volume variances, and adverse donor events, using a PDA.
Provide process and procedure guidance and technical training to donor-floor and other staff as required.
Monitor donor flow and allocate resources to address donor backlogs.
Perform calibrations, verify maintenance, and respond to or resolve complex equipment alarms or donor issues as appropriate.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service when necessary.
Update supply lot numbers in the electronic donor information management system when new lots enter production.
Support center management with staff-scheduling input and resolve minor donor-relations and technical procedure issues; refer employee-relations issues to management.
Ensure donor data is accurately recorded in the electronic donor information management system.
Understand policies and procedures for center hyper-immune programs, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures, promote safety, and potentially conduct routine audits of procedures and documentation.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.