Group Lead

Your Health Organization•Macon, GA

19h•Onsite

About The Position

The Group Lead assists employees in the Macon area with training, workforce planning, and efficiency oversight. The role coordinates staffing coverage, new-hire onboarding, training for new and established staff, competency development, and ongoing productivity within the Care Group, while supporting initiatives such as Remote Patient Monitoring (RPM). The Group Lead does not provide direct patient-facing care; instead, the role organizes, coaches, and problem-solves across team training and staffing. The position partners closely with regional leadership and the Training & Education Department to build a consistent, competent, resilient, and patient-centered workforce. This position works daily in the Macon office. It is a full-time, salary-based, eight-hour position with a stated schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. The employer is a physician group serving South Carolina and Georgia, providing primary care, specialty services, and pharmacy support in care facilities, homes, clinics, and through virtual visits. The Group Lead implements role-specific training plans; coordinates onboarding and ongoing education; conducts competency assessments and coaching; communicates best practices, protocol changes, and regulatory requirements; and manages current and forward-looking staffing coverage. The role monitors schedule health and staff productivity, addresses inefficiencies, proposes coverage solutions, and escalates training or performance concerns to regional leadership.

Requirements

At least three years of experience in a healthcare setting, with demonstrated experience in training and education and staffing.
Strong facilitation, coaching, and communication skills.
Demonstrated ability to manage complex coverage logistics across multiple disciplines.
Proficiency with EHR and company software.
Comfort building training content and tracking completions and competencies.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Ability to manage responsibilities and demonstrate effective leadership skills.
Good interpersonal and communication skills under all conditions and circumstances.
Ability to foster a cooperative work environment.
Team-oriented approach, ability to manage multiple responsibilities, and sound judgment.
Ability to work flexible hours and travel between offices, facilities, and other locations.
Licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and in good working order.

Nice To Haves

Clinical experience as a Medical Assistant or higher.
Leadership experience in field or community operations.

Responsibilities

Implement and maintain a standard training plan for each Care Group role, including scheduling, delivering, and tracking ongoing education and refreshers.
Coordinate and participate in onboarding for Care Group new hires, including consistent Week 1 experiences, equipment setup, and role-specific introductions.
Provide and oversee training for established employees when workflows, processes, or compliance standards change.
Lead training on documentation, billing, EHR workflows, and company software; troubleshoot learning gaps and coordinate with Training and Education during system updates.
Perform role-specific competencies and skills checklists and coach employees to close identified gaps.
Communicate best practices, protocol updates, and regulatory requirements and reinforce adoption across the Care Group.
Own daily and forward-looking coverage plans for Care Group roles, managing PTO, absences, call-outs, and backfill coverage.
Maintain a live staffing roster to minimize service disruptions and overtime spikes.
Coordinate new-to-team schedule ramp-ups in alignment with competency completion.
Monitor schedule health, including capacity and staffing-related cancellations; escalate persistent gaps and propose redistribution and cross-coverage plans.
Run micro-trainings and coaching huddles to improve team efficiency.
Collaborate with regional leadership on field processes, including medication reconciliation accuracy, telehealth facilitation workflows, and documentation timeliness.
Identify staff who are not retaining information, consistently failing to meet role expectations, or may not be a good fit, and communicate concerns to regional leadership for coaching or further review.
Work with regional leadership to monitor staff productivity metrics, address inefficiencies, and ensure clinicians and support staff perform at expected levels.
Identify and implement ongoing training opportunities for staff.
Travel between offices and facilities as needed.