Group Housing Specialist - Corporate

MGM Resorts International • Las Vegas, NV

1d • Onsite

About The Position

The Group Housing Specialist I partners with group clients to ensure a successful group guest experience by leveraging service passion, strong communication skills, and problem-solving abilities. This role involves understanding client needs to create memorable experiences. The Group Housing Specialist I works from an off-site corporate location and manages groups with a peak of 1,500 room nights or less. This position serves as the key liaison with group/event clients in all aspects of the Corporate Group Housing department, fostering strong partnerships with internal teams and clients. The role is responsible for managing communication and execution of client room block/booking processes, ensuring organization and accuracy for events at MGM Resorts International Las Vegas properties.

Requirements

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience - Guest service experience
• Strong Communication skills, both oral and written
• Microsoft Office (Word, Excel, Outlook)
• Experience with navigating multiple systems

Nice To Haves

• Experience with Property Management Systems (i.e. Opera, Delphi, Passkey)
• Experience in a similar resort setting

Responsibilities

• Perform tasks related to housing needs for groups, including creating Passkey weblinks, building property blocks and rates in various systems (Passkey, Amadeus, property management systems), monitoring pick-up reports, pre-auditing rooms outside of blocks, supporting attrition conversations, uploading rooming lists, collecting sub-block funds, assisting the call queue, creating upsell opportunities, and managing sub-block agreements.
• Act as a strategic partner and liaison for meeting and event clients in all aspects of the Corporate Group Housing department, managing all group-related room block/booking processes and communications for MGM Resorts International Las Vegas properties (excluding Excalibur and Luxor).
• Maintain timely written and verbal communication between group clients, departmental leadership, and property partners (Hotel, Sales, Revenue, Accounting, Convention Services), providing expedient guest resolution within the established scope of authority.
• Review assigned sales contracts and manage all Housing-related contractual obligations, ensuring proper system setup and execution throughout the event (room block, rates, resort fee, concessions, attrition, etc.).
• Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for meeting, convention, sports, and entertainment segments.
• Ensure all special guest requests are met and communicated to the proper department(s), including late check-outs, VIP set-ups, ADA accommodations, and hierarchy specifications.
• Plan, prepare, and organize the distribution of necessary reporting for clients, third-party meeting planners, and management throughout the event lifecycle.
• Prepare and provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collect payment as applicable.
• Represent the Group Housing team in all required meetings for each event, including pre-planning, pre-convention, and post-convention meetings, collaborating with internal hotel and convention partners for seamless success.
• Develop and maintain knowledge of all hotel services/features of MGMRI properties and local attractions.

Benefits

• Healthcare
• Financial benefits
• Time off benefits
• Wellness incentive programs
• Access to company hotel, food and beverage, retail, and entertainment discounts
• Discounts with company partners on travel, electronics, online shopping, and more
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities
• Volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees