Group Housing Coordinator
About The Position
Reporting to the Group Housing Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities Key room reservations contact for group programs, from initial turnover process until event date Ensure proper notes, billing and special requests are completed Attend weekly pick up meeting and assist in group forecasting Consistently offers professional, engaging and friendly service Prepare and send rooming lists, pick up reports and other information to the group contacts Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner All other duties as assigned
Requirements
- Previous hotel experience and customer service experience required
- Experience with Opera PMS, Passkey GroupMax & Opera Sales & Catering preferred
- Ability to work a flexible schedule which may include evenings, weekends and holidays.
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Excellent organizational and time management skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Effectively deal with guests and other team members
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Maintain confidentiality of proprietary information and protect company assets
Nice To Haves
- Experience with Opera PMS
- Passkey GroupMax & Opera Sales & Catering preferred
Responsibilities
- Key room reservations contact for group programs, from initial turnover process until event date
- Ensure proper notes, billing and special requests are completed
- Attend weekly pick up meeting and assist in group forecasting
- Consistently offers professional, engaging and friendly service
- Prepare and send rooming lists, pick up reports and other information to the group contacts
- Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
- Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
- Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
- All other duties as assigned
Benefits
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
