Sales and Group Housing Coordinator

KOLTER HOSPITALITY GROUP•St. Petersburg, FL

4d•$24 - $24•Onsite

About The Position

The Sales and Group Housing Coordinator supports both the Sales and Front Office teams by coordinating group room blocks, managing reservations and billing, and ensuring exceptional service for group and VIP guests. This role plays a key part in event execution, inventory management, and creating a seamless guest arrival and event experience.

Requirements

Report to work on time in professional business attire
High school diploma or equivalent required
Flexible schedule, including evenings, weekends, and holidays
Ability to work varying hours based on business needs
Must comply with company policies, including drug-free workplace standards
Ability to stand or walk for up to 8 hours
Occasional lifting, pushing, and pulling

Nice To Haves

Hospitality or sales experience preferred
Familiarity with hotel systems such as Opera is a plus
Basic computer knowledge and ability to learn hotel systems

Responsibilities

Monitor phones, voicemails, and sales email inbox
Prepare collateral for site inspections, sales calls, and trips
Assist with rooming list entry and group block maintenance
Build, update, and manage group room blocks and inventory
Enter and coordinate reservations, billing, routing, and alerts
Track group pickup and maintain accurate sales system records
Process billing for meetings and group stays in a timely manner
Create, distribute, and execute Banquet Event Orders and Group Resumes
Distribute daily event reports and maintain reader boards
Maintain office supplies, menus, and sales system updates
Assist with commissions, rebates, and rate code creation
Support pre-convention meetings and event preparation
Inspect meeting room setups and banquet presentations prior to events
Greet clients and ensure satisfaction with event and meeting arrangements
Coordinate amenity orders and food and beverage needs
Manage room assignments in collaboration with Front Desk and Housekeeping
Review group resumes and billing profiles for accuracy
Run pickup reports and maintain group and occupancy recaps
Coordinate VIP arrivals, including pre-arrival communication and special requests
Arrange and deliver amenities and personalized welcome experiences
Participate in VIP meet and greet and escort services as needed
Send daily arrival and departure communications
Handle reservation calls and in-house guest requests or changes
Assist with airline crew room assignments and special group needs
Report maintenance issues and follow all safety procedures
Collaborate across departments to ensure seamless operations
Complete additional duties as assigned
Provide personalized, professional, and friendly guest service
Remain positive and effective in a fast-paced environment
Demonstrate strong problem-solving and organizational skills
Act with integrity and accountability at all times
Show initiative, flexibility, and a willingness to grow
Be committed to team success and company goals