Group Housing Coordinator

AccorHotel • Austin, TX

3d • Onsite

About The Position

The Group Housing Coordinator will be the key room reservations contact for group programs, from the initial turnover process until the event date. This role ensures that proper notes, billing, and special requests are completed accurately. The coordinator will attend weekly pick-up meetings and assist in group forecasting. They will consistently offer professional, engaging, and friendly service, and prepare and send rooming lists, pick-up reports, and other information to group contacts. Maintaining good working relationships with the Global Reservations Centre, Travel Agents, and external/internal guests is crucial. The role involves responding to all reservation requests and incoming calls courteously, efficiently, professionally, and in adherence to Fairmont Hotels & Resorts standards. Additionally, the Group Housing Coordinator will provide administrative support to the Group Housing Manager and action items as required.

Requirements

• Previous hotel experience and/or customer service experience required
• Experience with Opera PMS and Passkey GroupMax
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Excellent organizational and time management skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Effectively deal with guests and other team members
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Maintain confidentiality of proprietary information and protect company assets

Responsibilities

• Key room reservations contact for group programs, from initial turnover process until event date
• Ensure proper notes, billing and special requests are completed
• Attend weekly pick up meeting and assist in group forecasting
• Consistently offers professional, engaging and friendly service
• Prepare and send rooming lists, pick up reports and other information to the group contacts
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
• Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
• All other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed