Group Housing and Revenue Manager

AccorHotel•San Diego, CA

22h•$86,000 - $96,000•Onsite

About The Position

Join a dynamic team at Fairmont Grand Del Mar, a five-star resort in San Diego. This role is responsible for managing group housing needs, partnering with Sales & Events, and supporting revenue maximization efforts. The position offers excellent training, career development opportunities, and a comprehensive benefits package. The resort is committed to fostering a culture of luxury excellence, respect, and belonging.

Requirements

Strong communication skills, both verbal and written
Dynamic can-do attitude
Strong knowledge of Excel
Strong analytical skills and attention to details
Effectively deal with guests and other team members
Previous reservations experience required
Strong working knowledge of Property Manager (Opera Cloud)
Possessing the trait of being organized and multi-tasking
Ability to complete work within given deadlines
Maintain confidentiality of proprietary information and protect company assets

Nice To Haves

Hospitality industry experience preferred

Responsibilities

Serve as the primary contact for all group housing needs, including corporate groups, weddings and special events
Manage group room blocks from contract to arrival, ensuring accurate rooming lists, reservations, and billing
Partner with Sales & Events team to review contracts and understand group requirements
Monitor pickup of room blocks, cut-off dates and inventory to ensure contract compliance
Process and update rooming lists, ensuring accuracy and timeliness of changes
Work closely with Front Office and Revenue teams to manage room inventory and avoid overbooking
Collaborate with Housekeeping and Operations to ensure guest expectations are met for group arrivals and departures
Support Convention Services and Catering teams to provide seamless execution of group programs
Track and report on group pickup, wash and overall block performance
Process group resumes when received by the Conference Services team ensuring billing, notes, traces and VIP codes are correctly set up
Send secure pays and electronic confirmations as requested
Identify upsell opportunities to maximize revenue per group booking
Manage Group Passkey platform for all blocks and upsells opportunities
Address and resolve group-related issues promptly to ensure satisfaction
Maintain strong relationships with planners and clients to encourage repeat business
Assist in room inventory management to maximize room revenue
Conduct weekly Group Pick up meetings
Attend Pre-con Meetings as required
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Provide high-level service to group contacts and VIP guests
Monitor and manage rate parity amongst all sites and impact on ranking on third party sites, including Fornova
Support DRM with daily, weekly and monthly Revenue Management reporting, in addition to ad-hoc/project-based reports for Senior Leadership
Participate in weekly Revenue Maximization Meetings and lead in DRM’s absence
Accurately generate and prepare competitive analysis and other supporting reports for Revenue meetings, Ownership meetings and budget presentations
Maintain optimal system health including inputting restrictions and rate loading, monitoring forecasted demand and running daily system checks
Assist with ResortPass platform management
Manage various extranets (Wholesale & OTAs): rates, inventory, accuracy of content, and processing of reservations
Assist with accurately generate and update Revenue Management reports
Leverage BI Hub Reports and ensure ongoing, high-level engagement
Assume ownership of reporting tools including OTA Insight, TravelClick D360/A360, IDeaS, STR
Participate and contribute in all revenue related initiatives (total hotel revenue)
Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership
Communicates effectively between Reservations, Sales, Convention Services, Accounting and Front Desk
Other duties and responsibilities as assigned

Benefits

Excellent training with the opportunity to build a successful career
Career development opportunities with national and international promotion opportunities
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Opportunity to participate in our Leadership Incentive Program
Sales incentive Plan
Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.