Group Housing - Specialist

MGM Resorts • Las Vegas, NV

4d • Onsite

About The Position

As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve. By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us. The Group Housing Specialist I works out of our off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts.

Requirements

• Hold a High School Diploma or GED
• Have 1+ Year of prior relevant experience in Guest service
• Strong Communication skills, both oral and written
• Microsoft Office (Word, Excel, Outlook)
• Experience with navigating multiple systems

Nice To Haves

• Experience with Property Management Systems (i.e. Opera, Delphi, Passkey)
• Experience in a similar resort setting

Responsibilities

• Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.
• Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.
• Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.
• Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).
• Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.
• Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
• Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.
• Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.
• Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED