Group Director, Client Partner

Tinuiti • New York, NY

1d • $175,000 - $200,000 • Remote

About The Position

The Group Director, Client Partner owns senior client relationships and business outcomes across a defined portfolio. The role designs multi-year growth strategies, leads executive client touchpoints, and translates platform, competitive, and Bliss Point insights into actionable choices. It orchestrates cross-channel strategy and measurement, establishes operating standards for leaders, strengthens C-level relationships, and reduces churn risk through account reviews and preventive playbooks. The role also leads marquee pursuits, develops leaders, advances product-first and measurement-led practices, and partners with centralized Operations and Finance to support delivery quality and financial discipline.

The position spans client strategy, product adoption, analytics and measurement, portfolio growth, operational partnerships, and people leadership. Success is assessed through client outcomes, growth, product and measurement adoption, risk reduction, data and operational quality, people outcomes, and measurable cross-channel impact.

Requirements

• 12+ years leading multi-million-dollar client engagements in performance marketing, with repeated success driving growth and efficiency at enterprise scale.
• 6+ years of people leadership managing managers and individual contributors, including hiring, coaching, performance management, and succession planning.
• Executive relationship leadership and change-management experience, with expert communication and expectation-setting skills and the ability to manage complex alignment.
• Cross-channel literacy across Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, and Creative, with strong measurement acumen including forecasting, KPI trees, and MMM/incrementality literacy.
• Bliss Point fluency or experience with similar custom reporting platforms; ability to translate measurement, forecasting, brand, and creative insights into investment and testing decisions and partner effectively with Product and Analytics.
• Financial fluency through partnership, including ability to interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts, and hold Operations/Finance accountable for excellence without executing those tasks.
• BA/BS degree required, or equivalent experience as stated in the education qualification.

Nice To Haves

• Advanced degree preferred.
• Public speaking or thought leadership experience is a plus.
• Experience with Bliss Point or similar custom reporting platforms; Bliss Point itself is not specified as mandatory.

Responsibilities

• Design and socialize multi-year portfolio growth strategies; align executives on ambition, investment, and change roadmaps, and resolve competing incentives and complex stakeholder dynamics.
• Build trusted relationships across client stakeholders, including C-suite leaders; lead strategic touchpoints and cross-functional account reviews, analyze churn drivers, and implement preventive actions.
• Oversee integrated planning across multiple accounts; standardize planning frameworks and engage Strategic Planning for cross-brand, multi-market, long-lead inventory, or complex governance needs.
• Review and strengthen Director-level plans, including investment levels, channel roles, forecasts, and trade-offs; partner with Analytics/Econometrics, Channel teams, and Creative to ensure feasibility and measurement alignment.
• Lead or co-present senior-level planning presentations and major pitches with Business Development and the VP, shaping the story, solution, and value proposition.
• Promote the Bliss Point App Suite and a product-first operating model; establish portfolio standards for adoption, quality, and usage tied to retention, cross-sell, and efficiency.
• Consolidate client needs for Product, prioritize systemic issues, sponsor automation and operating-model improvements, and influence the product roadmap with the VP and Product leaders.
• Coach leaders to use App Suite insights in executive conversations and establish narrative-quality standards across teams.
• Challenge and evolve client measurement approaches, including MMM, incrementality, and attribution; align executives on investment cases, risk/return profiles, and success thresholds.
• Establish consistent goals, readout cadences, and documentation of assumptions, risks, and decisions so analytics and planning lead to concrete actions.
• Oversee high-severity data and measurement escalations, maintain QA governance, and partner with Analytics/Econometrics leadership to advance methods and develop leaders.
• Apply measurement-guided strategy across channels, including owned and earned, and integrate strategy, product, and measurement into accessible narratives.
• Lead client education and set portfolio-wide practices that improve measurement, product, and channel literacy.
• Use inventory and economic models across channels to guide executive trade-offs and prioritize strategic bets.
• Promote accountability and a high-trust leadership culture that performs through ambiguity and change.
• Shape cross-sell and portfolio growth strategy, lead strategic pursuits, and sponsor initiatives that improve client and business outcomes.
• Partner with Product, Analytics, Finance, and I&G to remove systemic friction; work with centralized Operations and Finance on delivery quality, pricing/SOW accuracy, staffing and capacity alignment, and forecast reliability.
• Build and scale the leadership bench, support succession readiness, and sustain engagement.
• Hold senior leaders accountable for performance, values, and people development; lead complex change and maintain clarity through ambiguity.
• Represent talent strategy in senior forums and influence organization-wide leadership practices.
• Instill a product-led mindset and hold leaders accountable for implementation, stewardship, and adoption.

Benefits

• Unlimited paid time off.
• Fully remote work environment and flexibility.
• 20 paid holidays, including multiple long weekends.
• Medical, dental, vision, life, and disability coverage.
• Flexible Spending Accounts.
• Retirement match of up to 4% of contributions at 100%.
• Fringe and Forma perks and wellness offerings.
• Unlimited telemedicine and teletherapy at no cost.
• Thankful giving.
• Equity.
• Birthing parents receive 16 weeks of leave at 100% pay; partners receive 12 weeks after birth or adoption.
• On-demand learning, mentorship, and leadership and management development programs and resources.
• Incentive pay program (RevShare), including a monthly variable revenue payment opportunity and a discretionary annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Director