Director, Client Partner

Tinuiti•New York, NY

1d•$140,000 - $170,000•Remote

About The Position

The Director, Client Partner owns strategic, executive-level client relationships for a defined set of accounts. The role leads integrated, multichannel planning tied to client objectives; guides client discussions that turn insights into decisions; and coordinates cross-functional teams to deliver measurable, actionable plans. It requires translating platform, competitive, and Bliss Point App insights into clear recommendations, championing product- and measurement-led work, and raising standards for reliable, high-quality outcomes. The Director also develops leaders, reduces risk through reviews and playbooks, and partners with centralized Operations and Finance on delivery quality and financial discipline while remaining accountable for client success and growth. The position leads planning, forecasting, measurement, performance optimization, and client communications; supports business development and strategic pursuits; and builds effective partnerships across Product, Analytics, Channels, Operations, and Finance. As a people leader, it establishes expectations, coaches and develops team members, supports succession readiness, and promotes accountability, ownership, and adoption of product- and measurement-led practices. Tinuiti describes itself as the largest independent full-funnel marketing agency in the U.S., with $4 billion in digital media under management and more than 1,200 employees. The role is fully remote. The hiring salary range is $140,000–$170,000, with an incentive program that includes monthly variable revenue payments and a discretionary annual performance bonus. The company states that more information about benefits, incentive pay, and equity is available upon request.

Requirements

10+ years of client leadership experience in performance marketing, serving enterprise or upper-mid-market clients, with repeated success driving growth and efficiency.
4+ years of people leadership, including management of individual contributors and managers, hiring, coaching, performance management, and succession planning.
Experience leading executive relationships and setting expectations; ability to manage complex alignment and change.
Cross-channel literacy across areas such as Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, and Creative, with strong measurement acumen including forecasting, KPI trees, and MMM/incrementality literacy.
Bliss Point fluency or experience with a similar product; ability to translate MMM, incrementality, forecasting, brand, and creative insights into investment and testing decisions and partner effectively with Product and Analytics.
Financial fluency through partnership, including ability to interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts, and hold Operations and Finance accountable without executing those mechanics.
BA/BS degree required, or equivalent as stated in the education/certifications qualification.

Nice To Haves

Advanced degree preferred.

Responsibilities

Own end-to-end integrated, multichannel planning for assigned accounts and present plans at client touchpoints, aligning annual, quarterly, and campaign plans to business objectives and recommending channel roles, pacing, investment, and trade-offs.
Build trusted relationships with director- and VP-level stakeholders, expand stakeholder maps, and proactively identify and address risks and political headwinds.
Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling for metrics such as CAC, ROAS, revenue, reach, and lift.
Develop testing agendas across creative, audiences, placements, and landing pages; identify waste to reduce and growth opportunities to fund.
Drive performance, optimization, and transparency, converting insights into clear client decisions and next steps.
Lead or co-lead new-business pursuits with Business Development, shaping solutioning, scoping, and narratives that demonstrate integrated cross-channel value.
Build working knowledge of the Bliss Point App Suite and connect its features, data structures, and limitations to client priorities and decisions.
Create action-oriented narratives from App outputs; set standards for instrumentation and data hygiene; ensure robust quality assurance and issue triage.
Provide structured feedback to Product, champion measurable product adoption and high-quality usage, and connect use cases to retention, cross-sell, and performance.
Define success measures by objective and partner with Analytics and Econometrics to design measurement approaches, including MMM and incrementality, with clear timing, trade-offs, and guardrails.
Synthesize multi-source, multichannel data into clear narratives and investment cases with expected impact and confidence ranges, presenting actionable options and recommendations.
Anticipate and resolve data and quality-assurance issues, lead critical escalations, monitor outcomes, conduct after-action reviews, and update assumptions and recommendations.
Apply practical and strategic knowledge of at least two marketing channels; explain their measurement and roles in the holistic mix; and integrate product, measurement, and channel expertise into accessible client narratives.
Use channel inventory and economic-model knowledge to inform pacing, elasticity, and trade-offs, and educate clients to increase literacy and buy-in.
Ensure briefs, plans, and reviews reflect Tinuiti standards for integrated strategy, measurement, and product thinking.
Lead through ambiguity with a human-centered approach, creating clarity, safety, and pace for teams and clients; codify learning through after-action reviews.
Identify cross-sell and growth opportunities, partner with Business Development and practice leads, and serve as pursuit lead for strategic wins.
Build internal coalitions across Product, Analytics, Channels, Operations, and Finance; own client results and hold partners accountable for operational excellence.
Set clear goals and expectations, provide timely feedback and coaching, and promote accountability and performance.
Develop emerging leaders, build a strong talent bench and succession readiness, and maintain team engagement and alignment through change.
Support a product-led, measurement-driven mindset across the team and ensure day-to-day stewardship and adoption.

Benefits

Unlimited paid time off.
Fully remote work environment and flexibility to take time off as needed.
20 paid holidays, including multiple long weekends.
Medical, dental, vision, life, and disability coverage.
Flexible Spending Accounts.
Retirement plan with a 100% match on contributions up to 4%.
Fringe and Forma perks and wellness offerings.
Unlimited telemedicine and teletherapy at no cost.
Thankful giving.
Equity.
Birthing parents receive 16 weeks of leave at 100% pay; partners receive 12 weeks after the birth or adoption of a child.
On-demand learning, mentorship, and leadership and management development programs and resources.
Monthly variable revenue payment opportunity and a discretionary annual performance bonus.