Group Director, Client Advice & Management

Adelphi Group•Chicago, IL

7d•$160,000 - $200,000•Hybrid

About The Position

The Group Director, Client Advice and Management is a senior leadership role managing an integrated team across Client Advice and Management, Strategy, Communications Design, and Partnerships. The role leads day-to-day client and internal team activity, provides category expertise and proactive guidance, and serves as an authority on both the client’s business and Initiative’s capabilities. The Group Director translates client challenges and opportunities into solutions that achieve client goals, collaborates with discipline leads and across SBUs, and manages the profitability of a group of accounts. The position also exemplifies Initiative’s behaviors, drives quality work, and fosters a positive, collaborative environment. Initiative describes its work as using media to shape brands’ consumer experiences and build Fame and Flow. Media responsibility—including diverse media plans, brand safety, and sustainability—is central to its work. The agency emphasizes individuality, instinct, impact, and imagination, and states that it aims to create an inclusive environment where employees feel seen, heard, and valued. The role is subject to Omnicom’s policy requiring employees, where permissible by local law, to work in the office at least three days per week unless additional in-office days are directed by the agency or manager.

Requirements

Proven ability to develop and maintain strong professional relationships with clients, colleagues, and vendors.
Ability to drive projects from conception to completion; project management experience.
Background in consulting, marketing, advertising, or integrated communications.
Strong leadership, presentation, and opportunity-packaging skills.
Strong commercial acumen.

Nice To Haves

10+ years in an integrated planning role in media, publishing/vendor, or a communications discipline such as digital or content.
6+ years of experience leading, managing, and developing a multi-dimensional staff.

Responsibilities

Serve as the day-to-day client leader and advisor, and motivate clients to innovate.
Actively lead the team to deliver high-quality work and flawless execution, supporting positive client satisfaction scores.
Lead and author client proposals, recommendations, and points of view.
Ensure client reporting, budget management, authorization, and billing needs are handled accurately and on time.
Build and maintain positive relationships between clients and Strategy, Communications Design, Partnerships, and SBU leads; articulate client needs and objectives to integrated discipline leads.
Push back professionally when needed to manage client expectations, agency resources, and deadlines effectively.
Deepen relationships and develop collaborative partnerships with clients’ partner agencies.
Apply a client perspective to Initiative’s products and ensure solutions are appropriate for the client’s business and meet agreed KPIs.
Educate the team, Group Director, and Initiative leadership about clients’ businesses, cultures, and industries.
Involve leadership and the Group Director in key client engagements.
Partner with discipline leaders and the Group Director to provide team members with well-rounded performance goals, evaluations, and career paths.
Manage the profitability of the group of accounts.