Group Coordinator

Marriott • Houston, TX

1d

About The Position

This role involves processing all reservation requests, changes, and cancellations received through various channels. The Group Coordinator will identify guest needs, determine appropriate room types, verify availability and rates, and explain relevant policies. They will also accommodate special requests, answer questions about property facilities and services, and utilize sales techniques to maximize revenue. Communication regarding designated VIP reservations and inputting/accessing data in the reservation system are key functions. The role also requires responding to challenges in accommodating rooming requests by collaborating with appropriate departments, overseeing the accuracy of room blocks and reservations, inputting group rooming lists, revising room blocks, and maintaining organized files. Setting up proper billing accounts according to Accounting policies is also a responsibility.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience.

Nice To Haves

• None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems.
• Revise room blocks to maintain the required number of available rooms.
• Keep organized files of all groups.
• Set-up proper billing accounts according to Accounting policies.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Opportunities for training, development, recognition.
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED