Group Services Coordinator

Carnival Corporation•Fort Lauderdale, FL

11h•Hybrid

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Coordinator, Group Services. The Coordinator, Group Services is responsible for communicating with guests, Travel Advisors, incentive companies, internal relevant departments and is essential to understand the needs and arrange group and wedding venues, onboard events, and dining requests. Planning and scheduling group events, weddings, special events, in-port functions and dining arrangements are key responsibilities. Additionally, collecting and processing payments for prepaid group events and weddings, special events or in-port functions are part of the role. Managing and maintaining GO & OEM group dining allocation for all ships is crucial. Support for the onboard Events & Guest Services Supervisor with inquiries related to groups, weddings, special events or in-port functions is also provided. Here’s a summary of what Princess is looking for in a Coordinator, Group Services. Is this you?

Requirements

Guest centric with strong customer service skills.
Great sense of ownership service recovery.
Creative, efficient and effective bottom line operator.
Strong planning skills, with an innovative, hands-on, practical approach.
Flexibility to travel on short notice for operational support.
Customer Service / Event Planning - minimum 1 year AND/OR Hospitality – minimum 1 year OR Sales – minimum 1 year
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Nice To Haves

Understanding of workplace policies and procedures
Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks.

Responsibilities

Communicate with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments.
Manages and maintains GO & OEM group dining allocation for all ships.
Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or special events.
Collects and processes payments for prepaid group events , Weddings, special events or in-port functions.
Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.