Group Claims Support Specialist

Horace Mann•Madison, WI

8d•$21 - $29

About The Position

At Horace Mann, we're committed to helping educators and their families through life's important moments. As a Group Claims Support Specialist, you'll play a vital role in supporting our Group Claims team by ensuring claims are processed efficiently, documentation is accurate, and customers receive timely, responsive service. This position is ideal for a detail-oriented professional who enjoys organization, collaboration, and providing exceptional support in a fast-paced environment. You'll work closely with Group Claims Examiners while gaining valuable experience across Life, Disability, and other Group Insurance products.

Requirements

High School Diploma or GED.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service and interpersonal skills.

Nice To Haves

Bachelor's degree in a related field or equivalent work experience.
Experience in an administrative, operations, or support role within the insurance or financial services industry.
Familiarity with claims administration or claims management systems.
Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.

Responsibilities

Support Group Claims Examiners by gathering, verifying, and entering claim information into the claims management system.
Prepare, organize, and maintain complete and accurate electronic claim files.
Set up new claims and maintain accurate records throughout the claim lifecycle.
Scan, upload, index, and manage electronic and physical claim documents.
Assist with claim filing, archiving, retrieval of archived files, and other administrative support activities.
Review incoming mail, electronic correspondence, faxes, and documents for completeness and appropriate routing.
Evaluate disability applications for required documentation and request additional information from applicants or employers when necessary.
Route claim documentation to the appropriate Claims Examiner.
Set up and maintain disability claim records within the paperless claims management system.
Update policy and employer information within internal systems, including PolicyPro and Microsoft Access.
Respond to routine inquiries from policyholders, beneficiaries, employers, and business partners regarding claim status.
Prepare and distribute correspondence, reports, commission checks, FICA billings, and other claim-related communications.
Process vendor and medical provider invoices for payment.
Collaborate with internal teams to ensure timely and accurate claim support.
Generate reports and summaries to support claims operations and management.
Participate in special projects and departmental initiatives as assigned.
Maintain high standards of accuracy, confidentiality, and service while meeting established productivity and quality expectations.
Identify opportunities to improve workflows and support continuous process improvement.