Claims Support Specialist II
Mercury Insurance Services, LLC•Rancho Cucamonga, CA
•$30,390 - $48,544•Remote
About The Position
The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction. Performing routine support duties and working activities according to standard procedures will also be required. Handling both inbound and outbound calls.
Requirements
- High School diploma or GED equivalent.
- Equivalent combination of education and/or experience
- A minimum of 1-year general office or related company experience.
- Equivalent combination of education, service and/or contact center experience.
- Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
- Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
- General knowledge of department procedures and operations.
- Requires constant attention to detail and accuracy in work.
Responsibilities
- Primary function is to have direct contact with customers by handling inbound and outbound phone support.
- Working claims activities to support the business, customers, and the company.
- Other functions may be assigned
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
