Claims Support Specialist I

TEXAS ASSOCIATION OF COUNTY OFFICIALS • Austin, TX

9d • $30 - $31 • Onsite

About The Position

This position provides timely, efficient and high-quality administrative claims support to the TAC Risk Management Services (RMS) Claims division as set forth in the Claims Standards & Procedures, customer service and timely updates to TAC RMP members, county officials, staff, and the general public.

Requirements

• High school graduate or equivalent required.
• A minimum of one (1) year of experience in a clerical environment required.
• Must be proficient in use of personal computer and Microsoft Office.
• Must have or develop proficiency in the risk information management system (RMIS).
• Excellent time management, attention to detail, and record keeping required.
• Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests.
• This is a member facing role and as a requirement for this position, you agree to sign the TAC Photo/Video Release Form allowing the use of your picture, likeness, image, and/or voice recording videos, and other posts to TAC social media accounts, webpages, promotional, and educational materials.

Nice To Haves

• Associates’ or Bachelors’ degree preferred.
• claims environment preferred.
• Texas Department of Insurance all lines adjuster license preferred.
• Experience with insurance company, pool or third-party administrator preferred.
• Bilingual (Spanish) preferred.
• Prior auto physical damage claims and liability adjusting experience preferred.
• excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• good working knowledge of insurance and the claims process as well as legal terms related to claims.
• a high degree of professionalism and confidentiality in representing TAC in significant contacts with elected officials, members, claimants, and others.

Responsibilities

• Perform claims intake and file set up for assigned lines of coverage.
• Maintain and distribute accurate, timely, and professional written correspondence.
• Process claims payments, including settlements and other accounts payable, and provide notification on payments to TAC staff, defense and plaintiff’s counsel.
• Manage files from within the risk information management system (RMIS), including timely and accurate input of claims related information, scanning, document uploading and storage.
• Index and distribute all claims documents, mail and faxes as well as provide copying and filing services.
• Prepare spreadsheets and reports.
• Work with divisional and interdepartmental teams on projects to represent the Claims Division.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED