Group Benefits Administrator III

First Canadian Financial Group•Edmonton, AB

2d•Onsite

About The Position

First Canadian is a national organization experiencing unprecedented growth and is seeking bright, hard-working individuals committed to learning, career growth, and opportunity. The Group Benefits Administrator III, reporting to the Manager, Group Administration, is based in their downtown Edmonton location. This is a key role responsible for supporting the day-to-day operations of the department to ensure efficient workflow. The position also collaborates closely with the development team, executes quality assurance processes, supports new client implementations, and maintains a high standard of service for clients. The ideal candidate will possess strong attention to detail, technological aptitude, a resourceful nature, and exceptional customer service skills.

Requirements

A minimum of 5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Nice To Haves

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.

Responsibilities

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.