Group Benefits Account Manager

Amwins•Scottsdale, AZ

3d•Hybrid

About The Position

Stealth Partner Group, an Amwins Group Company, is seeking an Account Manager in Scottsdale, Arizona. This in-office position allows work from home up to two days per week after training. The Account Manager is a key contact for clients and works closely with Sales and Account Executives to implement and service Stop Loss policies. The role supports broker and client partners by coordinating communication, compliance, claims, premiums, and policy documentation while providing high-quality service. The position requires managing relationships across internal departments and external partners, supporting new and renewal accounts, and prioritizing daily work across business implementation and ongoing service. The role also requires protecting the confidentiality, integrity, and availability of protected health information and complying with PHI and HIPAA Privacy guidelines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience in Group Benefits.
Strong business acumen, teamwork, written and verbal communication, organizational, and time-management skills.
A sense of urgency, attention to detail, and desire to learn.
Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.

Nice To Haves

At least 1 year of Account Management experience is strongly preferred.
Experience in employee benefits, account management, project management, human resources, or concierge services is desired.
A bachelor's degree is strongly preferred.
Arizona Life & Health Insurance License preferred.

Responsibilities

Partner with Sales and Account Executives to develop and implement strategies for new and renewal accounts, and collaborate with internal departments to align services with the organization’s value proposition and strategic goals.
Work with brokers, clients, administrators, and carriers to support Stop Loss pricing, account management, claims administration, and premium services.
Provide daily client service, including processing policies, endorsements, invoices, and certificates of insurance.
Coordinate client payments with the premiums department, monitor timely premium receipt and disbursement, investigate variances, and audit program invoicing.
Coordinate claims among the field team, brokers, clients, claims analysts, and carriers to facilitate prompt reimbursement.
Partner with the Claims team to ensure eligibility documents are received and audited; monitor missing claims and year-end reporting so claims are paid within contract periods.
Serve as the main communication contact between internal departments and external partners throughout the client lifecycle.
Manage account compliance and follow PHI and HIPAA Privacy guidelines; process confidentiality and business associate agreements and distribute Schedule A’s upon request.
Set up and maintain electronic client files, documenting meetings, issues, and decisions; review and track policy and plan documents by client and policy year.
Monitor client status from point of sale through implementation and final policy receipt and delivery.
Build and maintain relationships with Sales and Account Executives and cultivate external business relationships through email, telephone, and networking.
Plan, prioritize, and complete daily workload across new business, renewals, and service responsibilities.
Protect the confidentiality, integrity, and availability of protected health information.
Apply analytical thinking and problem-solving to address client and policy needs, and collaborate with cross-functional teams.
Maintain meticulous attention to detail and strong organizational skills to ensure accurate records and high-quality service.

Benefits

Medical, dental, and vision coverage available on the first day of employment.
Choice of medical plans through Blue Cross Blue Shield; Kaiser available for California employees.
Mental health support, including virtual therapy, digital coaching, and 24/7 EAP counseling.
Company-paid Basic Life and AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
Health Savings Account with company contributions.
Health Care FSA, Dependent Care FSA, and commuter benefits.
Parental leave and adoption assistance.
Voluntary life insurance, critical illness, accident, and identity theft protection coverage options.
Retiree medical benefits available for Medicare-eligible retirees.
401(k) with company match.
Generous paid time off and company holiday schedule.
Collaborative, continuing-education-focused work environment.
Career advancement opportunities.
Flexible scheduling options.
Performance-based annual bonus program.