Group and Paintbox Activities Supervisor

Montage International•Park City, UT

19h•Onsite

About The Position

The Activities Supervisor is responsible for performing daily tasks that align with the department’s long-term goals and objectives, uphold Pendry Park City's Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

Requirements

High school or equivalent education required
Minimum of two years’ experience in a hotel operations environment
Minimum of two years’ experience in customer service and resolving guest concerns in a timely manner
Strong verbal communication skills and the ability to communicate effectively with guests and vendors
Must be able to pass all binding indemnification test from all ski manufacturers in skier services
Have a vast array of knowledge about recreational activities applicable to Park City & skilled experience performing those activities.

Responsibilities

Ability to teach all guided activities especially mountain biking and hiking.
Demonstrate expert knowledge of Park City Mountain Resort winter and summer; Park City mining and ski culture history; technical background of outdoor equipment; basic local knowledge of animals/landscapes of the Uinta and Wasatch mountains including overviews of Southern Utah.
Creating personalized guest interactions; ensuring accuracy of the ski rental process; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met.
Responsible for both creation and guiding of activities summer and winter.
Show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
Assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain.
Become familiar with all services and standards within the hotel.
Perform additional duties as assigned based on business needs that may be outside the scope of normal duties.