Group Account Director

The Kraft Heinz Company • Chicago, IL

1d • Onsite

About The Position

The Kitchen is the in-house agency for Kraft Heinz, based in Toronto & Chicago. It is built to evolve iconic brands through culture, creativity, and collaboration. The team of 120+ creatives, strategists, accounts, producers, designers, and content creators works directly with brand partners to deliver breakthrough ideas at the speed of culture. As a Group Account Director, you will be a senior leader responsible for driving the strategic, creative, and relational success of your teams. You will lead a team of Account Directors, Supervisors, and Executives, reporting directly to the Head of Accounts. This role involves being a trusted partner to internal teams and Kraft Heinz brand leadership, shaping work from the start, guiding teams through ambiguity, and ensuring deliverables meet business goals and resonate creatively. You will champion the brand's voice, push for bold thinking, and own relationships across the Integrated Agency Team (IAT), including PR, Brand Comms, and external agency partners. Collaboration with Strategy, Creative, and Production leads is key to aligning vision, streamlining execution, and unlocking big ideas for both fast-turn and long-lead campaigns. The ideal candidate will have fluency across media channels, especially digital and social, with strong instincts for impact and a calm, confident presence.

Requirements

• Experience working Accounts, Client Service, Project Management, or a related role in a traditional, social, or medium agnostic agency focused on big ideas.
• Exceptional leadership and people management skills.
• Proven project management & Account management expertise.
• Proven strategic thinker.
• Authentic people person with exceptional interpersonal skills.
• Confident and experienced with presentation skills.
• Excellent organizational, negotiation skills.
• Outstanding critical thinking and problem-solving skills.
• Demonstrated ability to oversee, and deliver against, a large P+L.
• Proven ability to identify, pursue and sell business growth opportunities.
• Exceptional relationship building and people management skills.
• Understanding of agency budgeting and reporting requirements (ability to report out weekly, quarterly, annually).
• A positive and optimistic force, that drives projects forward through relationship-building, collaboration, and clear communication.

Responsibilities

• Act as the main point of contact for marketing brand partners within Kraft Heinz, working directly with marketers and Group Strategy Directors to anticipate future needs and build a team for unique work.
• Manage your team’s structure and resourcing, ensuring focus on work that exceeds expectations and drives business, and leading teams to ensure strong creative output and collaboration across departments.
• Direct the team’s focus, helping them stay on top of deliverables and concentrating on the right work daily, quarterly, and annually.
• Inspire and direct a team to believe in The Kitchen’s mission and deliver success for brands, being responsible for growing, retaining, and motivating the Account team.
• Act with optimism and a love for challenges, working as one integrated team with brand partners and Creative Directors, and serving as the voice of the brand team inside The Kitchen.
• Demonstrate resiliency in a dynamic, fast-paced work environment where ideas and opportunities happen fast and require flexibility.
• Maintain oversight of the work while being able to dive in as needed, following through via clear communication and helping the agency develop strong, positive relationships within The Kitchen and Kraft Heinz.

Benefits

• Performance-based bonus
• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, with plans tailored to meet family’s needs.
• Wellbeing: events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle.
• Physical - Medical
• Physical - Prescription Drug
• Physical - Dental
• Physical - Vision
• Physical - Screenings/Assessments
• Social - Paid Time Off
• Social - Company Holidays
• Social - Leave of Absence
• Social - Flexible Work Arrangements
• Social - Recognition
• Social - Training
• Emotional – Employee Assistance Program
• Emotional – Wellbeing Programs
• Emotional – Family Support Programs
• Financial – 401k
• Financial – Life
• Financial – Accidental Death & Dismemberment
• Financial – Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed