Senior Account Director - Group Sales

Royal Sonesta Minneapolis, MN•Minneapolis, MN

1d•Onsite

About The Position

Sonesta International Hotels is the 8th largest hotel company in the U.S., with a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. The company is driven by the human side of hospitality, aiming to deliver service with passion, loyalty with purpose, and truly connecting experiences. The Sales Manager (SM) role is responsible for executing the hotel's sales strategy, as defined by the Director of Sales, to achieve occupancy, average daily rate, and market share goals. This involves creating and implementing specific account and/or segment-based sales strategies and tactical plans, monitoring production results, and adjusting to market conditions. The SM will collaborate with the DOS and Regional leadership to identify extended stay strategies and tactics to drive revenue according to the hotel’s seasonal demand.

Requirements

Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to travel including some overnight travel is required.
Valid driver’s license required.

Nice To Haves

Previous background from the extended stay industry preferred.
Experience with Microsoft Office and Opera systems preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction.
Develop and maintain relationships with key clients in order to produce extended stay room sales.
Regularly sell hotel rooms through direct client contact.
Partner with hotel DOS and Regional Sales Director effectively maximizes RevPar opportunities in the local market.
Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility.
Produce regular reports and sales forecasts.
Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.
Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods.
Enhance the image of the hotel in local community.
Deliver sales activities/performance to ensure actual sales exceed the established revenue plan.
Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.
Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
Develop and maintain positive relationships with officials and representatives of local community groups.
Act as “Manager on duty” as required.
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.