Group Account Director

adm-Indicia

5d•Hybrid

About The Position

The Group Account Director (GAD) is an innovative and strategic thinker able to articulate a clear vision. The GAD is a recognized leader of people in a client service intense environment. Has a track record of accomplishment in successfully growing volume, profitability, and client satisfaction. The GAD has financial management experience, and a clear understanding of how day-to-day and strategic decisions impact the P&L. The Group Account Director will report to SVP, Client Services.

Requirements

Bachelor’s degree with 10+ years of experience working for a promotional products or procurement outsourcing agency, servicing CPG/retail client brand teams
Solid background and knowledge in POS Display production
Exceptional client relationship management skills – professional, honest, direct, open, and approachable; extensive experience engaging and influencing cross-functional teams
Proven experience driving top-line revenue growth and margin enhancement
Excellent written and verbal communication skills
Team player that leads by example with prior leadership and people management experience
Excellent MS Office suite skills, including advanced knowledge of Excel and PowerPoint
Problem solver with the ability to identify and clearly present innovative solutions
Ability to work in fast-paced environment
Willingness to travel when required

Nice To Haves

Proven track record in managing overseas sourcing projects would be advantageous

Responsibilities

Senior leadership role leading the client teams, developing and sustaining client relationships with the ability to advance and elevate relationships within an account
Main point of contact for client stakeholders for all design, manufacturing, print, POS, and premium/incentive-related projects including preparing and leading all ongoing monthly and quarterly client performance reviews
Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative manufacturing, print, POS, and premium/incentive-related items or programs in development to deliver value and enhance ROI for our clients
Devise and deliver all internal and external process enhancements to ensure excellent and consistent delivery of our outsourcing procurement and service model, achieving all operational KPIs and satisfying all contractual obligations
Align with the Key Account Management approach to track progress and measure client risk Business Development and Business Planning
Participate in the formation of proposals for business expansion within existing client sites; ensure the successful introduction and implementation of new contracts or services
Expand understanding of client’s business, their industry, and key developments
Participate in the strategic planning process for the region and develop effective strategic plans and annual objectives for accounts
Leverage cross functional people and capabilities within adm-Indicia to ensure all new business opportunities; acquisition or expansion, have agency in the position to win
Ensure the continuous review and improvement of client metrics and reporting
Develop and maintain flexible staffing targets based on profitability
Manage the strategic allocation of resources • Foster a culture of excellence and ensure continuous improvement through the consistent employment of business best practices
Responsible for successful P&L management, including delivering against budgets, revenue forecasting, and tracking performance KPIs
Accountability for the overall financial performance of the accounts against budget
Manage the budgeting process with the Commercial Finance Manager and Account Director
Ensure all direct reports are clear about financial targets and annual business goals and support their achievements
Ensure a structured plan for profit enhancement is in place and is monitored closely for performance People Management and Development
Work closely with all levels, including senior and executive management, managers, and staff at client sites across the region
Manage the selection, development, retention, motivation, and performance management of direct reports
Ensure all Human Resources matters are managed effectively and consistently
Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place
Manage the succession planning process for team members
Identify and ensure training and professional development requirements of the team are established, executed, and monitored