Group Account Director

Ethnicity Matters•Toronto, ON

About The Position

In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results.

Requirements

10–15 years of experience working in an agency environment with experience in both traditional (TV/radio/OOH) and digital
Senior level enough to not just lead, but grow the business organically.
Ability to build trusting and respectful relationships with clients and internal teams
High level of understanding regarding insights and strategy
Experience managing teams of 5+ individuals
Ability to manage long-term, multi-million-dollar engagements with numerous stakeholders and projects
Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff
Strong ability to manage and set client expectations

Nice To Haves

Thrive in an entrepreneurial environment and be known as forward-thinking and solutions-oriented
Have integrated advertising agency experience managing multiple portfolios of clients’ businesses
Have a passion and genuine interest in multicultural marketing
Have an ability to build trusting and respectful relationships with your clients and internal teams
Be strategically minded with a strong ability to troubleshoot with clients and team members
Instill confidence from all team members and clients that you can solve a business problem
Demonstrate a driver personality and be highly organized
Show the ability to lead a team, lead the client, and not just manage them
Anticipate a client’s needs, not waiting for them to ask the question

Responsibilities

Provide strong leadership and counsel to clients to help them identify issues and opportunities
Lead integration across the entire integrated grid; drive cohesion and connection
Contribute to the vision, direction, and culture of EM via participation in the leadership team
Be seen by the client as a trusted partner truly vested in their success
Maintain a deep and thorough understanding of the client’s business and category
Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members
Model and build strong, collaborative, and open relationships with EM team members
Lead in the accurate identification of the problem to be solved and appropriate options
Ability to think on your feet
In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards
Responsible for educating and fostering a desire for creative excellence from the client
Responsible for building a desire to produce excellent creative product within the account team
Possess persuasive and commanding presentation skills
Adapt communications to different team member levels to ensure understanding
Ensure all team members (including leadership) are up to date on business as required
Revenue, financial targets, and organic growth
Account staffing, fit, and workload management
Attention to detail and high QC standards
Leadership of the day-to-day execution
Responsible for the growth and development of all members of their account team
Expected to establish strong, trustful relationships with team members to foster team collaboration and positive attitude
Demonstrate a positive and helpful attitude
Maintain a collaborative attitude with other Group Account Directors