Group Account Director

Kraft Heinz • Chicago, IL

1d • Hybrid

About The Position

The Kitchen is the in-house agency for Kraft Heinz. Based in Toronto & Chicago, we’re built to take iconic brands into a new era of marketing, powered by culture, creativity, and collaboration. What makes us different? The way we work. Our 120+ strong team of creatives, strategists, accounts, producers, designers, and content creators work directly with our brand partners to unlock creativity and deliver breakthrough ideas at the speed of culture. As a Group Account Director, you are a senior leader responsible for driving the strategic, creative, and relational success of your teams. You lead a team of Account Directors, Supervisors, and Executives, and report directly to the Head of Accounts, with the full support of Kitchen’s leadership team. You are a trusted partner to both internal teams and Kraft Heinz brand leadership. You help shape the work from the start, guiding teams through ambiguity and ensuring every deliverable not only meets business goals but also resonates creatively. You champion the voice of the brand, while pushing for bold, breakthrough thinking. You’ll own relationships across the IAT, including PR, Brand Comms, and external agency partners, ensuring cross-functional alignment and collaboration. You work closely with Strategy, Creative, and Production leads to align on vision, streamline execution, and unlock big ideas—whether they’re fast-turn or long-lead campaigns. With fluency across media channels (especially digital and social), you bring strong instincts for what will make an impact and a calm, confident presence that inspires your team and clients alike.

Requirements

• Experience working Accounts, Client Service, Project Management, or a related role in a traditional, social, or medium agnostic agency focused on big ideas.
• Exceptional leadership and people management skills
• Proven project management & Account management expertise
• Proven strategic thinker.
• Authentic people person with exceptional interpersonal skills
• Confident and experienced with presentation skills.
• Excellent organizational, negotiation skills
• Outstanding critical thinking and problem-solving skills
• Demonstrated ability to oversee, and deliver against, a large P+L.
• Proven ability to identify, pursue and sell business growth opportunities.
• Exceptional relationship building and people management skills.
• Understanding of agency budgeting and reporting requirements (ability to report out weekly, quarterly, annually).
• A positive and optimistic force, that drives projects forward through relationship-building, collaboration, and clear communication.

Responsibilities

• You are the main point of contact for our marketing brand partners within Kraft Heinz. You’ll work directly with marketers and Group Strategy Directors in the organization to ensure we’re anticipating the future, and building a team to do incredible work that is unique to The Kitchen.
• Manage your team’s structure and resourcing, ensuring that we focus on the work that exceeds expectations and drives business. You lead teams and ensure strong creative output and collaboration amongst all departments necessary to each project.
• You’ll direct the team’s focus – ensuring that you are helping the team stay on top of their deliverables and are focused against the right work daily, quarterly, and annually.
• Inspire and direct a team to believe in The Kitchen’s mission and to deliver true success for our brands. You are responsible for growing, retaining, and motivating the Account team to succeed.
• Act with optimism and a love for the next big challenge, working as one integrated team with your brand partners and the Creative Directors. You are the voice of the brand team inside The Kitchen.
• Demonstrate resiliency in a dynamic, fast paced work environment where ideas and opportunities happen fast and require flexibility.
• You can sit above the work but are able to dive in as needed. You follow through in all you do via clear communication. You help the agency develop a strong and positive relationship within the Kitchen and Kraft Heinz.

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Employee Assistance Program , Wellbeing Programs, Family Support Programs
• 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed