groundskeeper/camphost

Guest Services•Boulder City, NV

8d•Onsite

About The Position

The Campground Host is the first point of contact for visitors, greeting and assisting them, answering questions, and explaining applicable regulations. The work is performed mostly outdoors in hot, cold, wet, humid, and windy conditions, with exposure to mosquitoes, flies, and other insects. Walking or bicycling is required. The role includes light campground maintenance, cleaning campsites between campers, tracking occupied and vacant sites, and assisting with reservations. The host reports visitor complaints, safety concerns, and urgent maintenance needs, and serves as a model camper by keeping the assigned site clean and following campground rules. The position requires work most weekends and holidays during the term. Other duties and projects may be assigned. Guest Services, Inc., founded in 1917, is a hospitality management company and National Park Service concessionaire serving a variety of client sites. The company is an Equal Opportunity employer.

Requirements

Strong customer service abilities, including actively looking for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Exceptional interpersonal skills and experience working with a wide range of customers.
Ability to read and write work-related documents in English.
Ability to understand customers and coworkers and speak clearly in English.
Physical presence at the job site is essential to perform job duties.
Ability to move about on foot frequently and travel from place to place within the unit.
Ability to bend, lift, carry, reach or extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

Nice To Haves

High school diploma or GED equivalent preferred.

Responsibilities

Greet and assist visitors, answer questions, and explain applicable regulations.
Perform light campground maintenance, including litter pickup, sweeping, and restocking restroom supplies.
Clean campsites between campers by raking campsite pads, washing tables, cleaning fire rings, and reporting damage.
Track occupied and vacant campsites.
Assist staff with the camper reservation process.
Keep written reports of complaints or criticism concerning park facilities.
Report situations that could affect visitor health and safety, as well as maintenance items requiring immediate attention.
Set a good example by maintaining good housekeeping around the assigned site and observing all rules and regulations.
Provide visitors with information about tour boats, store hours, bicycle rentals, canoe and kayak rentals, and trails.
Check that campground generators are shut down by 8 p.m.
Address quiet-time issues as needed.
Perform other assigned duties and projects.