Ground Transportation Monitor

SFO•CA-San Francisco, CA

5d•Onsite

About The Position

The Ground Transportation Monitor greets and assists airport passengers with navigating the airport’s ground transportation area. The role directs passengers to taxi and limousine services, dispatches taxis to terminal and other loading points, orders limousines when needed, and provides accurate information about other transportation options. It also involves communicating with drivers, coworkers, and supervisors; documenting operational deviations; reporting safety issues; and cleaning and maintaining assigned work areas. This is an outdoor position performed entirely outside, in changing weather and around traffic, vehicles, and aircraft.

Requirements

Must be at least 18 years old at the time of hire.
Must have excellent attendance, arrive at work on time when scheduled, and have access to reliable transportation.
Must read and write English exceptionally well and communicate effectively with passengers, drivers, and coworkers.
Must be able to read and comprehend simple instructions and short correspondence and write simple correspondence or reports legibly.
Must be able to present information effectively one-on-one and in group situations.
Must be able to add and subtract two-digit numbers.
Must use common-sense understanding to carry out written, oral, or diagram-form instructions and make sound judgments.
Must be able to educate others about policies and procedures without enforcing them, and communicate patiently in difficult situations.
Must be able to complete assigned duties effectively with minimal supervision and demonstrate fair, impartial judgment.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or conduct company business by vehicle.
Must be able to stand, walk, handle objects, talk, and listen regularly; reach or signal with hands and arms frequently; and occasionally lift or move up to 50 pounds.
Must be safety-conscious while working in and around potentially dangerous traffic.

Nice To Haves

Knowledge of the metro area is desirable.
Customer service experience is preferred.
Prior airport experience is preferred.

Responsibilities

Greet and assist passengers in navigating through and around the airport.
Greet passengers at the taxi curbside in the Ground Transportation area and offer assistance or directions.
Provide accurate information and direct passengers to appropriate taxi and limousine services or other ground transportation.
Direct taxicabs to passengers requesting them and dispatch a sufficient number of taxis to terminals and other loading points.
Assist passengers in acquiring luxury limousines and order limousines from Ground Transportation when needed.
Log limousine information on limo logs.
Communicate with drivers, coworkers, and supervisors and address concerns.
Write factual reports about items that deviate from normal operations.
Immediately identify and report safety issues to a supervisor.
Clean and maintain the surrounding work area, including cleaning glass and sweeping trash.
Clean the break room, including emptying trash, vacuuming, and wiping tables.
Complete other duties as assigned.