Ground Transportation Coordinator

SP Plus•Dania Beach, FL

2d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

Must be 18 years of age or older at time of hire.
Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.
Must be able to read and write English exceptionally well.
Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels.
Ability to read, and comprehend simple instructions, and short correspondence.
Be able to write simple correspondence and/or reports legibly.
Ability to effectively present information one-on-one and in group situations to passengers, and drivers.
Ability to add and subtract two digit numbers.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to make sound judgments.
Ability to educate others about policy/procedures not enforce policy/procedures.
Ability to apply patience when communicating with others in difficult situations.
Ability to carry out assigned tasks and duties completely and effectively.
Ability to perform assigned duties with minimal supervision.
Ability to demonstrate, fair and impartial judgment.
The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Nice To Haves

Knowledge of metro area is desirable.
Customer service experience preferred.
Prior airport experience is preferred.
Availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

Responsible for the safe and orderly dispatching of taxicabs from the Terminal, coordinating movements of taxicabs from/to the Holding Lot, Ground Transportation (queuing) Area (GTA), and Terminal Passenger Loading Zone (Loading Zone), monitoring taxicab compliance with applicable policies and procedures, monitoring/coordinating activities of other commercial vehicles and Airport employee shuttle vehicles as directed, and providing exceptional customer service to the traveling public at FLL.
Provide transportation information to Airport patrons.
Manage all activities in the Loading Zone (including sidewalk) to ensure passenger and taxicab safety (and limit congestion).
Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate.
Direct passengers to the appropriate taxi/limo service.
Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
Communicate with drivers, co-workers, and supervisors and address any concerns.
Write factual reports regarding items that deviate from normal operation.
Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
Identify and report any safety issues immediately to supervisor.
Clean and maintain surrounding work area (to include glass cleaning, and sweeping of trash).
Clean break room (to include empting trash, vacuuming, wiping down of table).
Complete other duties may be assigned.