Supervisor, Ground Transportation - Driving

SP Plus Corporation • Fort Lauderdale, FL

4d • Onsite

About The Position

The Supervisor, Ground Transportation is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager and to ensure the delivery of quality customer service to the traveling public.

Requirements

• Minimal high school diploma (2 years of college preferred)
• 2+ years of experience in a fast-paced commercial transportation / customer service environment preferred
• Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Customer Service – Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment - Exhibits sound and accurate judgment.
• Ability to operate a cell phone, 2-way radio and PDA
• The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.
• The employee is occasionally required to climb or balance; stoop, kneel or crouch.
• The employee must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Nice To Haves

• 2 years of college preferred
• 2+ years of experience in a fast-paced commercial transportation / customer service environment preferred

Responsibilities

• Ensure that all operational schedules are fully staffed with qualified, trained customer service orientated employees
• Prepare daily / weekly shift schedules
• Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations
• Assist in training of operations staff and commercial vehicle operators
• Monitor all frontline operations activities
• Assist SP+ personnel in providing ground transportation services and resolving issues/complaints, as needed
• Investigate all accidents and incidents per all applicable guidelines and prepare requisite reports
• Ensure adequate supplies are available to all frontline employees including requisite inventories in booths
• Coordinate availability, distribution and proper use of 2-way radios
• Ensure that all employees are properly uniformed
• Report any inconsistencies regarding employee attendance and performance
• Assist frontline personnel on curb and holding lot during peak times
• Coordinate with local officials to clear Commercial Vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles
• Coordinate collection and delivery of trip tickets
• Complete shift reports
• Conduct periodic frontline employee performance reviews
• Monitor all assigned work areas to ensure safe and clean working conditions
• Perform other duties as directed

Benefits

• Fantastic opportunities for career growth.
• A knowledgeable, high-achieving, experienced team.
• Learning opportunities through our internal training program, SP+ University.
• PayActiv - On-demand pay for the money you have already earned.
• A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
• 401(k) Match Program.
• Health Insurance, Vision, and Dental.
• Short-Term and Long-term Disability.
• Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED