Ground Student Services Counselor - ABSN College of Nursing and Health Care Professions - Grand Canyon University

Grand Canyon Education•Phoenix, AZ

8d•Onsite

About The Position

Grand Canyon Education (GCE) is seeking a motivated Student Services Counselor to work directly with Accelerated Bachelor of Science in Nursing (ABSN) students at Grand Canyon University (GCU). This role involves advising students on degree program requirements, course selection, and finance counseling. The position includes three full weeks of new hire training and is a fully on-site role in Phoenix, AZ. The Student Services Counselor will play an integral role in guiding students from the beginning of their degree program until graduation.

Requirements

A bachelor’s degree.
No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
Outstanding customer service, organization and time management skills.
Good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
Clear communication skills.
Superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
Self-motivation and drive to succeed.
Volunteering for new challenges without waiting to be asked.
Taking ownership of the time spent with Grand Canyon University students.
High emotional intelligence.
Ability to demonstrate empathy.
Proficiency in Microsoft Office Suite is required.

Nice To Haves

Relevant industry related professional experience.
Experience working with CRM tools.

Responsibilities

Consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program.
Financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
Working in a fast-paced environment while working cross-functionally with admissions staff and other departments.
Providing exceptional counseling to prospective students via phone or email, championing the GCE mission, and promoting Grand Canyon University student success and institutional growth.
Serving as a student advocate while navigating through University policies and procedures.
Ensuring all related matters to academic compliance are resolved prior to each student's course start date, incorporating intervention strategies to help keep students in attendance and progressing toward their scheduled graduation date.
Exhibiting excellent communication and interpersonal skills with the ability to influence and persuade.
Working in a high-volume, fast-paced work environment with constant phone and email contact with students daily.