University Counselor- Online Division- Grand Canyon University

Grand Canyon Education • Phoenix, AZ

7d • Hybrid

About The Position

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated University Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. This position plays an integral role in providing Grand Canyon University online students the roadmap for success from application through completion of their first few classes. As an Online Division Admissions Counselor, you will be reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day. You will also be responsible for introducing new students to the online classroom environment and keeping detailed and accurate records of student information all while maintaining confidentiality. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone, via email, or text, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth. As a member of a high-performing team, you will meet performance goals and generate referral activities. You will be responsible for guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Requirements

• A Bachelor’s degree preferred; candidates that have related work experience will be considered.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding time management skills.
• Clear communication skills (phone and written).
• Well developed listening skills.
• Great follow up skills.
• Comfortable helping prospective students work through concerns or roadblocks.
• Self-motivation and drive to succeed.
• High emotional intelligence and ability to demonstrate empathy.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.
• Prior call center experience.

Responsibilities

• Reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
• Introducing new students to the online classroom environment.
• Keeping detailed and accurate records of student information all while maintaining confidentiality.
• Providing exceptional counseling to prospective students via phone, email, or text.
• Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Meeting performance goals and generating referral activities.
• Guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Benefits

• 100% tuition-free education for employees through the Master's degree program level.
• 75% tuition coverage at the Doctorate degree program level for employees.
• Generous tuition benefits for employee's spouse, children and dependents.
• Generous PTO starting at 20 business days per year.
• 11.5 paid Holidays.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree